Freshdesk

Customer support software

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Freshdesk

Freshdesk API Integrations

Build and run workflows using the Freshdesk API. Use 1000s of open source triggers and actions across 500+ apps. Or write custom code to integrate any app or API in seconds.

return await require("@pipedreamhq/platform").axios(this, {
  url: `https://${auths.freshdesk.domain}.freshdesk.com/api/v2/tickets`,
  auth: {
    username: `${auths.freshdesk.api_key}:X`,
    password: ``,
  },
})
List All Tickets

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
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Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/