Freshdesk

Customer support software

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Freshdesk

Freshdesk API Integrations

Build and run workflows using the Freshdesk API. Use 1000s of open source triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.

Overview

With the Freshdesk API, you can create powerful customer support applications. Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system
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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})
List All Tickets with Freshdesk API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Freshdesk
 
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Send Message (Advanced) with Discord Webhook API on New Contact from Freshdesk API
Freshdesk + Discord Webhook
 
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List All Tickets with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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List All Tickets with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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List All Tickets with Freshdesk API on New Message In Channels from Slack API
Slack + Freshdesk
 
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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
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Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/