Freshdesk

Customer support software

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Freshdesk

Freshdesk API Integrations

Build and run workflows using the Freshdesk API. Use 1000s of source-available triggers and actions across 1400+ apps. Or write custom code to integrate any app or API in seconds.

Overview

With the Freshdesk API, you can create powerful customer support applications. Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system
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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Choose an API to Connect with Freshdesk API

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12
of
1400+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Beta
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Beta
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
Telegram Bot
Telegram Bot
Telegram is a cloud-based instant messaging and voice over IP service
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular apps like ChatGPT and DALL·E 2.
Google Sheets
Google Sheets
With Google Sheets, you can create, edit, and collaborate wherever you are
Discord
Discord
Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
List All Tickets with Freshdesk API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Freshdesk
 
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Send Message (Advanced) with Discord Webhook API on New Contact from Freshdesk API
Freshdesk + Discord Webhook
 
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List All Tickets with Freshdesk API on New Item in Feed from RSS API
RSS + Freshdesk
 
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List All Tickets with Freshdesk API on New Message from Discord API
Discord + Freshdesk
 
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List All Tickets with Freshdesk API on New Message In Channels from Slack API
Slack + Freshdesk
 
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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

 
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Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/