Integrate the Freshdesk API with the Twilio SendGrid API

Setup the Freshdesk API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate Freshdesk and Twilio SendGrid remarkably fast. Free for developers.

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Popular Ways to Connect Freshdesk with Twilio SendGrid#

Add Email to Global Suppression with Twilio SendGrid API on New Contact from Freshdesk API

Freshdesk + Twilio SendGrid

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Add Email to Global Suppression with Twilio SendGrid API on New Ticket from Freshdesk API

Freshdesk + Twilio SendGrid

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Add or Update Contact with Twilio SendGrid API on New Contact from Freshdesk API

Freshdesk + Twilio SendGrid

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Add or Update Contact with Twilio SendGrid API on New Ticket from Freshdesk API

Freshdesk + Twilio SendGrid

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Create a Company with Freshdesk API on New Contact from Twilio SendGrid API

Twilio SendGrid + Freshdesk

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Popular Freshdesk and Twilio SendGrid Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Contact from the Twilio SendGrid API

Emit new event when a new contact is created

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New Events (Instant) from the Twilio SendGrid API

Emit new event when any of the specified SendGrid events is received

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Popular Freshdesk and Twilio SendGrid Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Add Email to Global Suppression with the Twilio SendGrid API

Allows you to add one or more email addresses to the global suppressions group. See the docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Add or Update Contact with the Twilio SendGrid API

Adds or updates a contact. See the docs here

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Twilio SendGrid#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Connect Twilio SendGrid#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendgrid: {
      type: "app",
      app: "sendgrid",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sendgrid.com/v3/user/account`,
      headers: {
        Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

Start for free — no credit card required

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