New Ticket from Freshdesk API

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New Ticket from the Freshdesk API

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Getting Started#

Trigger a workflow on New Ticket with Freshdesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Ticket trigger
1. Connect your Freshdesk account
2. Configure Polling interval
Add steps to connect to 2,000+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

Send Message with Discord Webhook API on New Ticket from Freshdesk API

Freshdesk + Discord Webhook

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Add Multiple Rows with Google Sheets API on New Ticket from Freshdesk API

Freshdesk + Google Sheets

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Get Film with SWAPI - Star Wars API on New Ticket from Freshdesk API

Freshdesk + SWAPI - Star Wars

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Create Multiple Records with Airtable API on New Ticket from Freshdesk API

Freshdesk + Airtable (API Key)

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Send any HTTP Request with HTTP / Webhook API on New Ticket from Freshdesk API

Freshdesk + HTTP / Webhook

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Ticket on Freshdesk

Description:Emit new notifications when a new ticket is created

Version:0.0.2

Key:freshdesk-new-ticket

View on GitHub

Code#

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-ticket",
  name: "New Ticket",
  description: "Emit new notifications when a new ticket is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const tickets = await this.freshdesk.filterTickets({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const ticket of tickets) {
      data.push(ticket);
    }
    data && data.reverse().forEach((ticket) => {
      this.freshdesk.setLastDateChecked(this.db, ticket.created_at);
      if (moment(ticket.created_at).isAfter(lastDateChecked)) {
        this.$emit(ticket,
          {
            id: ticket.id,
            summary: `Ticket number: ${ticket.id}`,
            ts: Date.parse(ticket.created_at),
          });
      }
    });
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Freshdesk	`freshdesk`	`app`	This component uses the Freshdesk app.
Polling interval	`timer`	`$.interface.timer`	Pipedream will poll Harvest API on this schedule
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.

Authentication#

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk#

Customer support software

More Ways to Use Freshdesk#

Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

Try it

Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

Try it

Create a Contact with the Freshdesk API

Create a contact. See docs here

Try it

Create a Ticket with the Freshdesk API

Create a ticket. See docs here

Try it

Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

Try it

List All Tickets with the Freshdesk API

Use filters to view only specific tickets (those which match the criteria that you choose). By default, only tickets that have not been deleted or marked as spam will be returned, unless you use the 'deleted' filter.

Try it