← Freshdesk + OpenAI (ChatGPT) integrations

Create Completion (Send Prompt) with OpenAI (ChatGPT) API on New Contact from Freshdesk API

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New Contact from the Freshdesk API
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Create Completion (Send Prompt) with the OpenAI (ChatGPT) API
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Getting Started

This integration creates a workflow with a Freshdesk trigger and OpenAI (ChatGPT) action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Select this integration
  2. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  3. Configure the Create Completion (Send Prompt) action
    1. Connect your OpenAI (ChatGPT) account
    2. Configure alert
    3. Select a Model
    4. Configure Prompt
    5. Optional- Configure Suffix
    6. Optional- Configure Max Tokens
    7. Optional- Configure Temperature
    8. Optional- Configure Top P
    9. Optional- Configure N
    10. Optional- Configure Stop
    11. Optional- Configure Presence Penalty
    12. Optional- Configure Frequency Penalty
    13. Optional- Configure User
    14. Optional- Configure Best Of
  4. Deploy the workflow
  5. Send a test event to validate your setup
  6. Turn on the trigger

Details

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger

Description:Emit new notifications when a new contact is created
Version:0.0.2
Key:freshdesk-new-contact

Freshdesk Overview

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Trigger Code

import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    freshdesk,
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    db: "$.service.db",
  },
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    }
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    });
    for await (const contact of contacts) {
      data.push(contact);
    }
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
        this.$emit(contact,
          {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),
          });
      }
    });
  },
};

Trigger Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.

Trigger Authentication

Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

Action

Description:OpenAI recommends using the **Chat** action for the latest `gpt-3.5-turbo` API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older `/completions` API. [See the documentation](https://beta.openai.com/docs/api-reference/completions/create)
Version:0.1.8
Key:openai-send-prompt

OpenAI (ChatGPT) Overview

OpenAI provides a suite of powerful AI models through its API, enabling developers to integrate advanced natural language processing and generative capabilities into their applications. Here’s an overview of the services offered by OpenAI's API:

Use Python or Node.js code to make fully authenticated API requests with your OpenAI account:

Action Code

import openai from "../../openai.app.mjs";
import common from "../common/common.mjs";

export default {
  ...common,
  name: "Create Completion (Send Prompt)",
  version: "0.1.8",
  key: "openai-send-prompt",
  description: "OpenAI recommends using the **Chat** action for the latest `gpt-3.5-turbo` API, since it's faster and 10x cheaper. This action creates a completion for the provided prompt and parameters using the older `/completions` API. [See the documentation](https://beta.openai.com/docs/api-reference/completions/create)",
  type: "action",
  props: {
    openai,
    alert: {
      type: "alert",
      alertType: "warning",
      content: "We recommend using the Pipedream **Chat** action instead of this one. It supports the latest `gpt-3.5-turbo` API, which is faster and 10x cheaper. This action, **Create Completion (Send Prompt)**, creates a completion for the provided prompt and parameters using the older `/completions` API.",
    },
    modelId: {
      propDefinition: [
        openai,
        "completionModelId",
      ],
    },
    prompt: {
      label: "Prompt",
      description: "The prompt to generate completions for",
      type: "string",
    },
    suffix: {
      label: "Suffix",
      description: "The suffix that comes after a completion of inserted text",
      type: "string",
      optional: true,
    },
    ...common.props,
    bestOf: {
      label: "Best Of",
      description: "Generates best_of completions server-side and returns the \"best\" (the one with the highest log probability per token). If set, results cannot be streamed.",
      type: "integer",
      optional: true,
    },
  },
  async run({ $ }) {
    const response = await this.openai.createCompletion({
      $,
      data: this._getCommonArgs(),
    });

    if (response) {
      $.export("$summary", `Successfully sent prompt with id ${response.id}`);
    }

    return response;
  },
};

Action Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

LabelPropTypeDescription
OpenAI (ChatGPT)openaiappThis component uses the OpenAI (ChatGPT) app.
ModelmodelIdstringSelect a value from the drop down menu.
Promptpromptstring

The prompt to generate completions for

Suffixsuffixstring

The suffix that comes after a completion of inserted text

Max TokensmaxTokensinteger

The maximum number of tokens to generate in the completion.

Temperaturetemperaturestring

Optional. What sampling temperature to use. Higher values means the model will take more risks. Try 0.9 for more creative applications, and 0 (argmax sampling) for ones with a well-defined answer.

Top PtopPstring

An alternative to sampling with temperature, called nucleus sampling, where the model considers the results of the tokens with top_p probability mass. So 0.1 means only the tokens comprising the top 10% probability mass are considered. We generally recommend altering this or temperature but not both.

Nninteger

How many completions to generate for each prompt

Stopstopstring[]

Up to 4 sequences where the API will stop generating further tokens. The returned text will not contain the stop sequence.

Presence PenaltypresencePenaltystring

Number between -2.0 and 2.0. Positive values penalize new tokens based on whether they appear in the text so far, increasing the model's likelihood to talk about new topics.

Frequency PenaltyfrequencyPenaltystring

Number between -2.0 and 2.0. Positive values penalize new tokens based on their existing frequency in the text so far, decreasing the model's likelihood to repeat the same line verbatim.

Useruserstring

A unique identifier representing your end-user, which can help OpenAI to monitor and detect abuse. Learn more here.

Best OfbestOfinteger

Generates best_of completions server-side and returns the "best" (the one with the highest log probability per token). If set, results cannot be streamed.

Action Authentication

OpenAI (ChatGPT) uses API keys for authentication. When you connect your OpenAI (ChatGPT) account, Pipedream securely stores the keys so you can easily authenticate to OpenAI (ChatGPT) APIs in both code and no-code steps.

About OpenAI (ChatGPT)

OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.

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