Freshdesk

Customer support software

Integrate the Freshdesk API with the Node API

Setup the Freshdesk API trigger to run a workflow which integrates with the Node API. Pipedream's integration platform allows you to integrate Freshdesk and Node remarkably fast. Free for developers.

Run Node Code with Node API on New Contact from Freshdesk API
Freshdesk + Node
 
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Run Node Code with Node API on New Ticket from Freshdesk API
Freshdesk + Node
 
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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Run Node Code with the Node API

Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the Pipedream Node docs to learn more.

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

 
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Overview of Freshdesk

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

  • A ticketing system for tracking customer issues
  • A knowledge base for self-service customer support
  • A customer community for engaging customers and crowd-sourcing solutions
  • A call center management system

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Connect Node

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// To use previous step data, pass the `steps` object to the run() function
export default defineComponent({
  async run({ steps, $ }) {
    // Return data to use it in future steps
    return steps.trigger.event
  },
})

Community Posts

Automate checking a ticket system's availability with Node.js and Pipedream
Automate checking a ticket system's availability with Node.js and Pipedream
How I used Node.js and Pipedream to automatically scrape a ticket booking site and notify me if availability had changed.