Integrate the Freshdesk API with the Node API

Setup the Freshdesk API trigger to run a workflow which integrates with the Node API. Pipedream's integration platform allows you to integrate Freshdesk and Node remarkably fast. Free for developers.

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Popular Ways to Connect Freshdesk with Node#

Run Node Code with Node API on New Contact from Freshdesk API

Freshdesk + Node

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Run Node Code with Node API on New Ticket from Freshdesk API

Freshdesk + Node

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Popular Freshdesk and Node Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Freshdesk and Node Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Run Node Code with the Node API

Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the Pipedream Node docs to learn more.

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Get Ticket Details with the Freshdesk API

Get a Ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Node#

Develop, run and deploy your Node.js code in Pipedream workflows, using it between no-code steps, with connected accounts, or integrate Data Stores and File Stores.

This includes installing NPM packages, within your code without having to manage a package.json file or running npm install.

Below is an example of installing the axios package in a Pipedream Node.js code step. Pipedream imports the axios package, performs the API request, and shares the response with subsequent workflow steps:

Connect Node#

// To use previous step data, pass the `steps` object to the run() function
export default defineComponent({
  async run({ steps, $ }) {
    // Return data to use it in future steps
    return steps.trigger.event
  },
})

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