Integrate the Freshdesk API with the ServiceNow API

Setup the Freshdesk API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Freshdesk and ServiceNow remarkably fast. Free for developers.

Start for free — no credit card required

Watch a demo

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Popular Ways to Connect Freshdesk with ServiceNow#

Create Table Record with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

Try it

Create Table Record with ServiceNow API on New Ticket from Freshdesk API

Freshdesk + ServiceNow

Try it

Get Table Record By SysId with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

Try it

Get Table Record By SysId with ServiceNow API on New Ticket from Freshdesk API

Freshdesk + ServiceNow

Try it

Get Table Records with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

Try it

Popular Freshdesk and ServiceNow Triggers#

New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

Try it

New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

Try it

Popular Freshdesk and ServiceNow Actions#

Create a Company with the Freshdesk API

Create a company. See the documentation

Try it

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

Try it

Create a Contact with the Freshdesk API

Create a contact. See the documentation

Try it

Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

Try it

Create a Ticket with the Freshdesk API

Create a ticket. See the documentation

Try it

Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})

Start for free — no credit card required

Watch a demo