Integrate the Freshdesk API with the ServiceNow API

Setup the Freshdesk API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Freshdesk and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with ServiceNow#

Create Table Record with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

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Create Table Record with ServiceNow API on New Ticket from Freshdesk API

Freshdesk + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Ticket from Freshdesk API

Freshdesk + ServiceNow

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Get Table Records with ServiceNow API on New Contact from Freshdesk API

Freshdesk + ServiceNow

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Popular Freshdesk and ServiceNow Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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Popular Freshdesk and ServiceNow Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})