Freshdesk

Customer support software

Integrate the Freshdesk API with the Amazon SES API

Setup the Freshdesk API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate Freshdesk and Amazon SES remarkably fast. Free for developers.

Create Email Template with Amazon SES API on New Contact from Freshdesk API
Freshdesk + Amazon SES
 
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Create Email Template with Amazon SES API on New Ticket from Freshdesk API
Freshdesk + Amazon SES
 
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Get Email Template with Amazon SES API on New Contact from Freshdesk API
Freshdesk + Amazon SES
 
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Get Email Template with Amazon SES API on New Ticket from Freshdesk API
Freshdesk + Amazon SES
 
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Send Email with Amazon SES API on New Contact from Freshdesk API
Freshdesk + Amazon SES
 
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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

 
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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

 
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Create a Company with the Freshdesk API

Create a company. See docs here

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Create a Contact with the Freshdesk API

Create a contact. See docs here

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

 
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Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})