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with Freshdesk and Google Drive?
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Popular Ways to Connect Freshdesk with Google Drive#
Popular Freshdesk and Google Drive Triggers#
Watches for changes to specific files, emitting an event when a change is made to one of those files. To watch for changes to shared drive files, use the Changes to Specific Files (Shared Drive) source instead.
Watches for changes to specific files in a shared drive, emitting an event when a change is made to one of those files
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Google Drive Actions#
Add a note or conversation to an existing ticket. See the documentation
Add an unanchored comment to a Google Doc (general feedback, no text highlighting). See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Google Drive#
The Google Drive API on Pipedream allows you to automate various file management tasks, such as creating, reading, updating, and deleting files within your Google Drive. You can also share files, manage permissions, and monitor changes to files and folders. This opens up possibilities for creating workflows that seamlessly integrate with other apps and services, streamlining document handling, backup processes, and collaborative workflows.
Connect Google Drive#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
google_drive: {
type: "app",
app: "google_drive",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://www.googleapis.com/drive/v3/about?fields=user`,
headers: {
Authorization: `Bearer ${this.google_drive.$auth.oauth_access_token}`,
},
})
},
})
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