with Freshdesk and Anthropic (Claude)?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
The Anthropic (Claude) API offers a conversational AI that can be leveraged for a variety of applications, ranging from answering questions to generating content or providing customer support. In Pipedream, you can create powerful workflows that utilize the capabilities of Claude to automate responses, analyze text, or enhance data with AI-generated insights. Pipedream's serverless platform simplifies integrating Claude into your processes with other apps and services for seamless automation.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
anthropic: {
type: "app",
app: "anthropic",
}
},
async run({steps, $}) {
const data = {
"model": "claude-3-haiku-20240307",
"max_tokens": 300,
"messages": [
{"role": "user", "content": "Write me a haiku about Pipedream workflows."}
]
}
return await axios($, {
method: "post",
url: `https://api.anthropic.com/v1/messages`,
headers: {
"x-api-key": `${this.anthropic.$auth.api_key}`,
"anthropic-version": `2023-06-01`,
},
data,
})
},
})