Thanks for entrusting Pipedream. Holding onto your private information is a serious responsibility, and we want you to know how we’re handling it. We provide this Privacy Statement to those that we work with, provide service to, and those that visit our website, to provide information about the information we collect, how we collect and use it, and how we comply with privacy and legal standards that may apply to us.
In providing Pipedream’s services, including those described on this website (collectively and individually, our “Services”) We collect the information that our customers and those that interact with us provide to us. We process that information on behalf of our customers – as a “service provider” (under California law) or a “processor” (under the GDPR). Sometimes, we collect other information that we use in our own corporate capacity, such as to send communications to our customers (or prospective customers and users of our Service), or to improve internal aspects of our Services, e.g., to improve the speed or efficiency of our Services.
a. Information from website browsers
If you’re just browsing this website, we collect the same basic information that most websites collect. We use common internet technologies, such as cookies and web server logs. This is stuff we collect from everybody that visits our website, whether they have an account or not.
The information we collect about all visitors to our website includes the visitor’s browser type, language preference, referring site, additional websites requested, and the date and time of each visitor request. We also collect potentially personally-identifying information like Internet Protocol (IP) addresses.
We may also provide a way for visitors to give us contact information – such as an email address or phone number, billing information, or other information that we use in our corporate capacity, in which case we will use that information as set out in this Privacy Statement, and generally, to operate our business and provide, develop and evaluate our Services.
b. Why we collect this information
We collect this information to better understand how our website visitors use Pipedream, and to monitor and protect the security of the website. If you provide us contact information, we may use it to communicate with you.
c. Information from users with accounts
If you create an account, we require some basic information at the time of account creation. You will create your own username, and will be required to sign in with a third-party identity provider tied to a valid email address. You also have the option to give us more information if you want to, and this may include “User Personal Information.”
c. We collect various User Personal Information, as set forth below. “User Personal Information” is any information about one of our users which could, alone or together with other information, personally identify him or her. Information such as a user name, an email address, a real name, and a photograph are examples of “User Personal Information.” User Personal Information includes Personal Data as defined in the General Data Protection Regulation, which therefore includes online identifiers such as IP addresses, cookie identifiers and user account identifiers, as well as log information such as page views, time stamps and other information connected to how users access our website and access and use our Services). User Personal Information does not include aggregated, non-personal information, or deidentified information. We may use aggregated, non-personally identifying or deidentified information to operate, improve, and optimize our website and service.
We collect User Personal Information from you when you use our Services, and we may connect it to log data and other information about how you use our Services. For instance, we may track whether our customers use certain of our Services at certain times, in certain ways, or from certain countries, and we may analyze that information to help us provide better or more efficient Services. (For instance, if we see many IP addresses from a particular country, we may increase our server capacity in those countries; if we see significant interaction with certain web pages or platform features, we may incorporate that knowledge into our Service offerings.)
Our legal basis for processing information
Under certain international laws (including the GDPR), Pipedream is required to notify you about the legal basis on which we process User Personal Information. As to the User Personal Information of which it is a “controller” (e.g., the information it uses to communicate with its own customers) Pipedream processes User Personal Information on the following legal bases:
If you would like to request erasure of data we process on the basis of consent, or otherwise object to our processing of User Personal Information, please email email@example.com.
If you’re a child under the age of 16, you may not have an account on Pipedream. Pipedream does not knowingly collect information from or direct any of our content specifically to children under 16. If we learn or have reason to suspect that you are a user who is under the age of 16, we will unfortunately have to close your account. Please see our Terms of Service for information about account termination. Other countries may have different minimum age limits, and if you are below the minimum age for providing consent for data collection in your country, you may not use Pipedream without obtaining your parents’ or legal guardians’ consent.
You may also submit through our Services various information, including personal information (of yourself of others), such information embedded in code. Except as disclosed above, we do not use such information for our own commercial purposes (for instance, sublicensing or resale), beyond uses related to providing and operating our Services. Please note that various public licenses may apply to code that you submit through our Services: our Terms of Service (not this Privacy Statement) describes those licenses, and your and our respective rights.
We do not share, sell, rent, or trade User Personal Information with third parties for their commercial purposes, except where you have specifically told us to.
We do share certain aggregated, non-personally identifying information with others about how our users, collectively, use Pipedream, or how our users respond to our other offerings, such as our conferences or events.
We do share User Personal Information with our service providers who process it on our behalf to provide or improve our service. Our vendors perform services such as payment processing, , network data transmission, security providers, tech and customer support and hosting providers, marketing and data enhancement and hygiene services, and accounting, auditing and legal services providers.
We do share aggregated, non-personally identifying information with third parties. For example, we share the number of stars on a pipeline template, or in the event of a security incident, we may share the number of times a particular endpoint was accessed.
Much of Pipedream is public-facing. If your content is public-facing, third parties may access and use it in compliance with our Terms of Service, such as by viewing your “endpoints" or pulling data via our API.
If you would like to compile Pipedream data, you must comply with our Terms of Service including with respect to scraping and privacy, and you may only use any public-facing Personal Information you gather for the purpose for which our user has authorized it.
b. Tracking and analytics
We use a number of third party analytics and service providers to help us evaluate our users’ use of Pipedream; compile statistical reports on activity; and improve our content and website performance. We only use these third party analytics providers on certain areas of our website, and all of them have signed data protection agreements with us that limit the type of personal information they can collect and the purpose for which they can process the information. In addition, we use our own internal analytics software to provide features and improve our content and performance.
We do not currently respond to your browser’s Do Not Track signal, and we do not permit third parties other than our analytics and service providers to track Pipedream users’ activity over time on Pipedream.
Pipedream takes measures it believes are reasonable and necessary to protect User Personal Information from unauthorized access, alteration, or destruction; maintain data accuracy. However, no method of transmission, or method of electronic storage, is 100% secure. Therefore, we (like most websites and platforms) cannot guarantee its absolute security.
We store and process the information that we collect in the United States in accordance with this Privacy Statement (our subprocessors may store and process data outside the United States). However, we understand that we have users from different countries and regions with different privacy expectations, and we try to meet those needs even when the United States does not have the same privacy framework as other countries’.
We provide the same standard of privacy protection — as described in this Privacy Statement — to all our users around the world, regardless of their country of origin or location, and we are proud of the levels of notice, choice, accountability, security, data integrity, access, and recourse we provide.
Pipedream may disclose personally-identifying information or other information we collect about you to law enforcement in response to a valid subpoena, court order, warrant, or similar government order, or when we believe in good faith that disclosure is reasonably necessary to protect our property or rights, those of third parties or the public at large.
In complying with court orders and similar legal processes, Pipedream strives for transparency. When permitted, we will make a reasonable effort to notify users of any disclosure of their information, unless we are prohibited by law or court order from doing so, or in rare, exigent circumstances.
When we process or receive information from a customer, we act as a “service provider” for purposes of the California Consumer Privacy Act (CCPA) and as a “data processor” for purposes of the General Data Protection Regulation, to the extent those laws apply. Therefore, any requests about or relating to personal information or personal data that we hold for our customers should be directed to those customers – not to us. By contrast, if you have engaged with us as a customer (or in another commercial way) and you wish to exercise your legal rights to delete or access certain of your information, please contact us at firstname.lastname@example.org.
If you have concerns or questions about the way Pipedream is handling your User Personal Information, please let us know immediately. We want to help. You may contact at email@example.com with the subject line “Privacy Concerns.”