← Freshdesk

New Contact from Freshdesk API

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New Contact from the Freshdesk API
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Getting Started

Trigger a workflow on New Contact with Freshdesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Contact trigger
    1. Connect your Freshdesk account
    2. Configure Polling interval
  2. Add steps to connect to 1200+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger


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This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Contact on Freshdesk
Description:Emit new notifications when a new contact is created


import freshdesk from "../../freshdesk.app.mjs";
import moment from "moment";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";

export default {
  key: "freshdesk-new-contact",
  name: "New Contact",
  description: "Emit new notifications when a new contact is created",
  version: "0.0.2",
  type: "source",
  props: {
    timer: {
      label: "Polling interval",
      description: "Pipedream will poll Harvest API on this schedule",
      type: "$.interface.timer",
      default: {
    db: "$.service.db",
  dedupe: "unique",
  async run() {
    const data = [];
    let lastDateChecked = this.freshdesk.getLastDateChecked(this.db);
    if (!lastDateChecked) {
      lastDateChecked = new Date().toISOString();
      this.freshdesk.setLastDateChecked(this.db, lastDateChecked);
    const formatedDate = lastDateChecked.substr(0, (lastDateChecked + "T").indexOf("T"));
    const contacts = await this.freshdesk.filterContacts({
      query: `"created_at:>'${formatedDate}'"`,
      page: 1,
    for await (const contact of contacts) {
    data && data.reverse().forEach((contact) => {
      this.freshdesk.setLastDateChecked(this.db, contact.created_at);
      if (moment(contact.created_at).isAfter(lastDateChecked)) {
            id: contact.id,
            summary: `Contact name: ${contact.name}`,
            ts: Date.parse(contact.created_at),


This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
FreshdeskfreshdeskappThis component uses the Freshdesk app.
Polling intervaltimer$.interface.timer

Pipedream will poll Harvest API on this schedule

N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.


Freshdesk uses API keys for authentication. When you connect your Freshdesk account, Pipedream securely stores the keys so you can easily authenticate to Freshdesk APIs in both code and no-code steps.

Your API key is in your Profile > Settings page, below the change password section on the right.
Your domain is 12345678 if your Freshdesk URL is https://12345678.freshdesk.com/

About Freshdesk

Customer support software

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