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with Freshdesk and Telegram?
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Popular Ways to Connect Freshdesk with Telegram#
Popular Freshdesk and Telegram Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Emit new event each time a Telegram Bot command is received.
Emit new event each time a channel post is created or updated.
Emit new event each time a Telegram message is created or updated.
Popular Freshdesk and Telegram Actions#
Add a note or conversation to an existing ticket. See the documentation
Create an additional invite link for a chat, See the docs for more information
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Telegram#
The Telegram Bot API allows you to build bots that can interact with users on the Telegram platform. Using Pipedream, you can automate messaging, handle commands, and trigger actions based on conversations or alerts. Pipedream's serverless execution model enables you to create complex workflows involving Telegram messages without managing any infrastructure. With Pipedream's integration, you can process inbound messages, send outbound notifications, and connect the Telegram Bot API with numerous other services to create powerful automation solutions.
Connect Telegram#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
telegram_bot_api: {
type: "app",
app: "telegram_bot_api",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.telegram.org/bot${this.telegram_bot_api.$auth.token}/getMe`,
})
},
})
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