Integrate the Freshdesk API with the Telegram Bot API

Setup the Freshdesk API trigger to run a workflow which integrates with the Telegram Bot API. Pipedream's integration platform allows you to integrate Freshdesk and Telegram Bot remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with Telegram Bot#

Create a Company with Freshdesk API on Channel Updates (Instant) from Telegram Bot API

Telegram Bot + Freshdesk

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Create a Company with Freshdesk API on Message Updates (Instant) from Telegram Bot API

Telegram Bot + Freshdesk

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Create a Company with Freshdesk API on New Bot Command Received (Instant) from Telegram Bot API

Telegram Bot + Freshdesk

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Create a Company with Freshdesk API on New Updates (Instant) from Telegram Bot API

Telegram Bot + Freshdesk

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Create a Contact with Freshdesk API on Channel Updates (Instant) from Telegram Bot API

Telegram Bot + Freshdesk

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Popular Freshdesk and Telegram Bot Triggers#

New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Bot Command Received (Instant) from the Telegram Bot API

Emit new event each time a Telegram Bot command is received.

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New Channel Updates (Instant) from the Telegram Bot API

Emit new event each time a channel post is created or updated.

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New Message Updates (Instant) from the Telegram Bot API

Emit new event each time a Telegram message is created or updated.

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Popular Freshdesk and Telegram Bot Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create Chat Invite Link with the Telegram Bot API

Create an additional invite link for a chat, See the docs for more information

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Delete a Message with the Telegram Bot API

Deletes a message. See the docs for more information

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Telegram Bot#

The Telegram Bot API allows you to build bots that can interact with users on the Telegram platform. Using Pipedream, you can automate messaging, handle commands, and trigger actions based on conversations or alerts. Pipedream's serverless execution model enables you to create complex workflows involving Telegram messages without managing any infrastructure. With Pipedream's integration, you can process inbound messages, send outbound notifications, and connect the Telegram Bot API with numerous other services to create powerful automation solutions.

Connect Telegram Bot#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    telegram_bot_api: {
      type: "app",
      app: "telegram_bot_api",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.telegram.org/bot${this.telegram_bot_api.$auth.token}/getMe`,
    })
  },
})