Integrate the Freshdesk API with the Slack API

Setup the Freshdesk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Freshdesk and Slack remarkably fast. Free for developers.

Popular Ways to Connect Freshdesk with Slack#

Create a Company with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Create a Contact with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Create a Ticket with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Get Ticket Details with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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List All Tickets with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Popular Freshdesk and Slack Triggers#

New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Direct Message (Instant) from the Slack API

Emit new event when a message was posted in a direct message channel

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New Interaction Events from the Slack API

Emit new events on new Slack interactivity events sourced from Block Kit interactive elements, Slash commands, or Shortcuts.

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Popular Freshdesk and Slack Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Send Message to a Public Channel with the Slack API

Send a message to a public channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Send Message to a Private Channel with the Slack API

Send a message to a private channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

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Overview of Freshdesk#

With the Freshdesk API, you can create powerful customer support applications.
Here are some examples of what you can build:

A ticketing system for tracking customer issues
A knowledge base for self-service customer support
A customer community for engaging customers and crowd-sourcing solutions
A call center management system

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Slack#

With the Slack API, you can build all sorts of integrations and applications to
make your work life easier. Here are just a few examples:

Automate posting updates to your team channel
Create a bot to answer common questions
Integrate with your existing tools and services
Build a custom dashboard to track your team's progress
Create a bot to handle scheduling and meeting requests
And much more!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.