Integrate the Freshdesk API with the Slack API

Setup the Freshdesk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Freshdesk and Slack remarkably fast. Free for developers.

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Popular Ways to Connect Freshdesk with Slack#

Create a Company with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Create a Contact with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Create a Ticket with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Get Ticket Details with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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List All Tickets with Freshdesk API on New Message In Channels from Slack API

Slack + Freshdesk

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Popular Freshdesk and Slack Triggers#

New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

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New Contact from the Freshdesk API

Emit new notifications when a new contact is created

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New Ticket from the Freshdesk API

Emit new notifications when a new ticket is created

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New Channel Created (Instant) from the Slack API

Emit new event when a new channel is created.

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New Direct Message (Instant) from the Slack API

Emit new event when a message was posted in a direct message channel

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Popular Freshdesk and Slack Actions#

Create a Company with the Freshdesk API

Create a company. See docs here

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Create a Contact with the Freshdesk API

Create a contact. See docs here

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Send Message with the Slack API

Send a message to a user, group, private channel or public channel. See the documentation

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Create a Ticket with the Freshdesk API

Create a ticket. See docs here

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Build and Send a Block Kit Message with the Slack API

Configure custom blocks and send to a channel, group, or user. See the documentation.

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Overview of Freshdesk#

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Overview of Slack#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.

Start for free — no credit card required

Watch a demo