Help Scout

Simple Customer Service Software and Education

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Help Scout API Integrations

Build and run workflows using the Help Scout API. Use 1000s of source-available triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.

Overview

What can you build with the Help Scout API?

Help Scout is a customer service platform that enables companies to deliver great customer service. With the Help Scout API, you can extend the functionality of Help Scout in a variety of ways.

Here are a few examples of what you can build with the Help Scout API:

  • A custom integration that connect Help Scout with another tool you use
  • A reporting tool that gives you insights into your customer service data
  • A help desk automation tool that streamlines your customer service workflow
  • A tool that allows you to provide self-service support to your customers
  • Any other creative solution you can think of!
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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    help_scout: {
      type: "app",
      app: "help_scout",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpscout.net/v2/users/me`,
      headers: {
        Authorization: `Bearer ${auths.helpscout.oauth_access_token}`,
      },
    })
  },
})

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Authentication

Help Scout uses OAuth authentication. When you connect your Help Scout account, Pipedream will open a popup window where you can sign into Help Scout and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Help Scout API.

Pipedream requests the following authorization scopes when you connect your account:

OAuth Request Configurations:
  1. authorization
    GEThttps://secure.helpscout.net/authentication/authorizeClientApplication?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}}
  2. accessToken
    POSThttps://api.helpscout.net/v2/oauth2/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&redirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}}
  3. refreshToken
    POSThttps://api.helpscout.net/v2/oauth2/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&grant_type=refresh_token&refresh_token={{oauth.refresh_token}}