Integrate the Help Scout API with the Node API

Setup the Help Scout API trigger to run a workflow which integrates with the Node API. Pipedream's integration platform allows you to integrate Help Scout and Node remarkably fast. Free for developers.

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Popular Ways to Connect Help Scout with Node#

Run Node Code with Node API on New Conversation Assigned (Instant) from Help Scout API

Help Scout + Node

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Run Node Code with Node API on New Conversation Created (Instant) from Help Scout API

Help Scout + Node

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Run Node Code with Node API on New Customer Added (Instant) from Help Scout API

Help Scout + Node

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Popular Help Scout and Node Triggers#

New Conversation Assigned (Instant) from the Help Scout API

Emit new event when a conversation is assigned to an agent. See the documentation

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New Conversation Created (Instant) from the Help Scout API

Emit new event when a new conversation is created.

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New Customer Added (Instant) from the Help Scout API

Emit new event when a new customer is added.

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Popular Help Scout and Node Actions#

Add Note to Conversation with the Help Scout API

Adds a note to an existing conversation in Help Scout. See the documentation

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Run Node Code with the Node API

Write custom Node.js code and use any of the 400k+ npm packages available. Refer to the Pipedream Node docs to learn more.

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Create Customer with the Help Scout API

Creates a new customer record in Help Scout. See the documentation

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Send Reply with the Help Scout API

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation

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Overview of Help Scout#

The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.

Connect Help Scout#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    help_scout: {
      type: "app",
      app: "help_scout",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpscout.net/v2/users/me`,
      headers: {
        Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Node#

Develop, run and deploy your Node.js code in Pipedream workflows, using it between no-code steps, with connected accounts, or integrate Data Stores and File Stores.

This includes installing NPM packages, within your code without having to manage a package.json file or running npm install.

Below is an example of installing the axios package in a Pipedream Node.js code step. Pipedream imports the axios package, performs the API request, and shares the response with subsequent workflow steps:

Connect Node#

// To use previous step data, pass the `steps` object to the run() function
export default defineComponent({
  async run({ steps, $ }) {
    // Return data to use it in future steps
    return steps.trigger.event
  },
})

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