Simple Customer Service Software and Education
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Adds a note to an existing conversation in Help Scout. See the documentation
Create a HTML or a plain text email template. See the docs
Creates a new customer record in Help Scout. See the documentation
Send an email using Amazon SES. Supports simple email messaging. See the docs
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.
module.exports = defineComponent({
props: {
amazon_ses: {
type: "app",
app: "amazon_ses",
}
},
async run({steps, $}) {
const AWS = require("aws-sdk")
const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
const ses = new AWS.SES({
accessKeyId,
secretAccessKey,
region: 'us-east-1',
})
const sesParams = {
Destination: {
ToAddresses: ["<your email here>"],
},
Message: {
Body: {
Html: {
Charset: "UTF-8",
Data: "<h1>This is a test</h1>",
},
Text: {
Charset: "UTF-8",
Data: "This is a test",
}
},
Subject: {
Charset: "UTF-8",
Data: "Test email",
}
},
Source: "<your from address here",
};
this.resp = await ses.sendEmail(sesParams).promise()
},
})