Help Scout

Simple Customer Service Software and Education

Integrate the Help Scout API with the Amazon SES API

Setup the Help Scout API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate Help Scout and Amazon SES remarkably fast. Free for developers.

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Create Email Template with Amazon SES API on New Conversation Assigned (Instant) from Help Scout API
Help Scout + Amazon SES
 
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Create Email Template with Amazon SES API on New Conversation Created (Instant) from Help Scout API
Help Scout + Amazon SES
 
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Create Email Template with Amazon SES API on New Customer Added (Instant) from Help Scout API
Help Scout + Amazon SES
 
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Get Email Template with Amazon SES API on New Conversation Assigned (Instant) from Help Scout API
Help Scout + Amazon SES
 
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Get Email Template with Amazon SES API on New Conversation Created (Instant) from Help Scout API
Help Scout + Amazon SES
 
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New Conversation Assigned (Instant) from the Help Scout API

Emit new event when a conversation is assigned to an agent. See the documentation

 
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New Conversation Created (Instant) from the Help Scout API

Emit new event when a new conversation is created.

 
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New Customer Added (Instant) from the Help Scout API

Emit new event when a new customer is added.

 
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Add Note to Conversation with the Help Scout API

Adds a note to an existing conversation in Help Scout. See the documentation

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Create Customer with the Help Scout API

Creates a new customer record in Help Scout. See the documentation

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Send Email with the Amazon SES API

Send an email using Amazon SES. Supports simple email messaging. See the docs

 
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Overview of Help Scout

The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.

Connect Help Scout

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    help_scout: {
      type: "app",
      app: "help_scout",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.helpscout.net/v2/users/me`,
      headers: {
        Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})

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Adyen logo
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