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Help Scout ACTION

Get Conversation Threads

Retrieves the threads of a specific conversation. See the documentation
  • Action
  • Read only
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Help Scout account once, then configure and run Get Conversation Threads from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "help_scout-get-conversation-threads",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    help_scout: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    page: 10,
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Get Conversation Threads inputs
Property Type Description
conversationId Conversation ID string
The unique identifier of the conversation.
Required Dynamic
page Page integer
Page number to retrieve. By default, the 25 most recent threads are retrieved (page 1)
Optional

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
help_scout-get-conversation-threads
Version
0.0.4
App
Help Scout
Authentication
OAuth
Read-only
Yes
Destructive
No
Open world
Yes