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Help Scout icon

Help Scout ACTION

Send Reply

Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Help Scout account once, then configure and run Send Reply from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "help_scout-send-reply",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    help_scout: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    customerId: "Customer ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Send Reply inputs
Property Type Description
conversationId Conversation ID string
The unique identifier of the conversation.
Required Dynamic
customerId Customer ID string
The unique identifier of the customer
Required Dynamic
text Text string
The content of the reply.
Required
draft Draft boolean
If set to true, a draft reply is created.
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
help_scout-send-reply
Version
0.0.6
App
Help Scout
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes