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Help Scout ACTION

Add Note to Conversation

Adds a note to an existing conversation in Help Scout. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Help Scout account once, then configure and run Add Note to Conversation from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "help_scout-add-note",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    help_scout: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    text: "Text",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Add Note to Conversation inputs
Property Type Description
conversationId Conversation ID string
The unique identifier of the conversation.
Required Dynamic
text Text string
The content of the note
Required
userId User ID string
The unique identifier of the user
Optional Dynamic

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
help_scout-add-note
Version
0.0.5
App
Help Scout
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes