OneDesk
OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.
Go to siteOneDesk API Integrations
Build and run workflows using the OneDesk API. Use 1000s of source-available triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The OneDesk API allows developers to easily access and integrate several of OneDesk's core services into their own applications. With the OneDesk API, developers are able to customize and combine multiple services to create completely unique and versatile applications that their users can enjoy.
The OneDesk API provides developers access to:
- Project Management: Create, edit and delete projects and tasks, and collaborate with team members
- Knowledge Management: Create, edit and share documents and FAQs
- Ideas and Feedback Management: Manage customer feedback and ideas
- Resource Scheduling: Define resource profiles and calendars for project scheduling
- Time Tracking: Track time and cost allocations to tasks
Using these and other core services from OneDesk, developers can create powerful and engaging applications that cover a variety of use cases. Here are some examples of applications you can build with the OneDesk API:
- Corporate Project Planning App - A mobile and web-based application that allows teams to collaborate on planning and organizing projects
- Knowledge Base App - A web-based application that lets teams store, share and update knowledge resources across multiple devices
- Time Tracking App - A mobile and web-based application that provides detailed time tracking, resource scheduling and cost allocation capabilities
- Customer Support App - A web-based application that uses knowledge management and feedback management capabilities to manage customer interactions and inquiries quickly and easily
- Collaboration App - A mobile and web-based application that allows teams to easily collaborate with each other on multiple projects and tasks
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
onedesk: {
type: "app",
app: "onedesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.onedesk.com/rest/2.0/organization/getOrgInfo`,
params: {
token: `${this.onedesk.$auth.oauth_access_token}`,
},
})
},
})
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Authentication#
OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.
Pipedream requests the following authorization scopes when you connect your account:
- accessToken
POSThttps://app.onedesk.com/rest/2.0/login/loginUsercontent-type:application/jsonaccept:application/jsonemail={{custom_fields.email}}&password={{custom_fields.password}}