OneDesk
OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.
Go to siteOneDesk API Integrations
Build and run workflows using the OneDesk API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The OneDesk API allows for the automation and integration of project management and customer support tasks. Through Pipedream, users can leverage this API to create custom workflows that streamline processes, sync data across platforms, and react to events in real-time. By using OneDesk's capabilities in task and ticket management within Pipedream's serverless platform, users can create powerful automations that enhance productivity and coordination between teams.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
onedesk: {
type: "app",
app: "onedesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.onedesk.com/rest/2.0/organization/getOrgInfo`,
params: {
token: `${this.onedesk.$auth.oauth_access_token}`,
},
})
},
})
Choose an API to Connect with OneDesk API#
1-24of2,000+apps by most popular
Example Use Cases#
Automated Task Creation from Emails: When an email labeled "Support" arrives in Gmail, a Pipedream workflow triggers the creation of a new support ticket in OneDesk. This ensures no customer query is missed and support tickets are organized and actionable within OneDesk.
Real-time Project Updates to Slack: Whenever a task is updated or completed in OneDesk, Pipedream sends a notification to a designated Slack channel. This keeps the team instantly informed about project progress, fostering a culture of transparency and up-to-date communication.
Syncing OneDesk Tickets with Trello for Visual Project Management: Use Pipedream to sync OneDesk tickets to a Trello board automatically. When a new ticket is created in OneDesk, a corresponding card is created in Trello. This allows for visual management of tasks and can help teams that utilize both platforms for different aspects of project tracking.
Popular OneDesk Triggers#
Authentication#
OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.
Pipedream requests the following authorization scopes when you connect your account:
- accessToken
POSThttps://app.onedesk.com/rest/2.0/login/loginUsercontent-type:application/jsonaccept:application/jsonemail={{custom_fields.email}}&password={{custom_fields.password}}