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Overview#
The OneDesk API allows for the automation and integration of project management and customer support tasks. Through Pipedream, users can leverage this API to create custom workflows that streamline processes, sync data across platforms, and react to events in real-time. By using OneDesk's capabilities in task and ticket management within Pipedream's serverless platform, users can create powerful automations that enhance productivity and coordination between teams.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
onedesk: {
type: "app",
app: "onedesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.onedesk.com/rest/public/organization/profileAndPolicy`,
headers: {
"OD-Public-API-Key": `${this.onedesk.$auth.api_key}`,
},
})
},
})
Example Use Cases#
Automated Task Creation from Emails: When an email labeled "Support" arrives in Gmail, a Pipedream workflow triggers the creation of a new support ticket in OneDesk. This ensures no customer query is missed and support tickets are organized and actionable within OneDesk.
Real-time Project Updates to Slack: Whenever a task is updated or completed in OneDesk, Pipedream sends a notification to a designated Slack channel. This keeps the team instantly informed about project progress, fostering a culture of transparency and up-to-date communication.
Syncing OneDesk Tickets with Trello for Visual Project Management: Use Pipedream to sync OneDesk tickets to a Trello board automatically. When a new ticket is created in OneDesk, a corresponding card is created in Trello. This allows for visual management of tasks and can help teams that utilize both platforms for different aspects of project tracking.
Popular OneDesk Triggers#
Emit new event when a new item is created. See the documentation
Emit new event when a new project is created. See the documentation
Emit new event when a new public message is created. See the docs
Authentication#
Name Slug: onedeskOneDesk uses API keys for authentication. When you connect your OneDesk account, Pipedream securely stores the keys so you can easily authenticate to OneDesk APIs in both code and no-code steps.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies