Integrate the OneDesk API with the Zendesk API

Setup the OneDesk API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate OneDesk and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect OneDesk with Zendesk#

Create Item with OneDesk API on New Ticket (Instant) from Zendesk API

Zendesk + OneDesk

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Create Item with OneDesk API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + OneDesk

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Create Item with OneDesk API on Ticket Closed (Instant) from Zendesk API

Zendesk + OneDesk

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Create Item with OneDesk API on Ticket Pended (Instant) from Zendesk API

Zendesk + OneDesk

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Create Item with OneDesk API on Ticket Solved (Instant) from Zendesk API

Zendesk + OneDesk

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Popular OneDesk and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Ticket Pending (Instant) from the Zendesk API

Emit new event when a ticket has changed to pending status

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New Item Created from the OneDesk API

Emit new event when a new item is created. See the documentation.

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Popular OneDesk and Zendesk Actions#

Create Item with the OneDesk API

Creates a new item. See the documentation.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Message with the OneDesk API

Creates a message or comment. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Create Project with the OneDesk API

Creates a project/space. See the documentation.

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Overview of OneDesk#

The OneDesk API allows for the automation and integration of project management and customer support tasks. Through Pipedream, users can leverage this API to create custom workflows that streamline processes, sync data across platforms, and react to events in real-time. By using OneDesk's capabilities in task and ticket management within Pipedream's serverless platform, users can create powerful automations that enhance productivity and coordination between teams.

Connect OneDesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    onedesk: {
      type: "app",
      app: "onedesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.onedesk.com/rest/public/organization/profileAndPolicy`,
      headers: {
        "OD-Public-API-Key": `${this.onedesk.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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