← OneDesk

Find Item with OneDesk API

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Find Item with the OneDesk API
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Getting Started

Create a workflow to Find Item with the OneDesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Find Item action
    1. Connect your OneDesk account
    2. Optional- Select a Item ID
    3. Optional- Select a Space Name
    4. Optional- Configure Item Name
    5. Optional- Configure Exact Match
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

Find Item with OneDesk API on New Requests from HTTP / Webhook API
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Find Item with OneDesk API on New Submission (Instant) from Jotform API
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Find Item with OneDesk API on New Custom Webhook Events from Stripe API
Stripe + OneDesk
 
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Find Item with OneDesk API on New Scheduled Tasks from Pipedream API
Pipedream + OneDesk
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Find Item on OneDesk
Description:Search for an existing item. [See the docs](https://www.onedesk.com/developers/#_search_items)
Version:0.0.1
Key:onedesk-find-item

Code

import onedesk from "../../onedesk.app.mjs";
import { ConfigurationError } from "@pipedream/platform";

export default {
  key: "onedesk-find-item",
  name: "Find Item",
  description: "Search for an existing item. [See the docs](https://www.onedesk.com/developers/#_search_items)",
  version: "0.0.1",
  type: "action",
  props: {
    onedesk,
    itemId: {
      propDefinition: [
        onedesk,
        "itemId",
      ],
      optional: true,
    },
    spaceName: {
      propDefinition: [
        onedesk,
        "spaceName",
      ],
    },
    name: {
      type: "string",
      label: "Item Name",
      description: "Name of the item",
      optional: true,
    },
    exactMatch: {
      type: "boolean",
      label: "Exact Match",
      description: "The item name search should be an exact match",
      optional: true,
      default: false,
    },
  },
  async run({ $ }) {
    const {
      itemId,
      spaceName,
      name,
      exactMatch,
    } = this;

    if (!itemId && !spaceName && !name) {
      throw new ConfigurationError("Must enter `itemId`, `spaceName` or `name`.");
    }

    const data = {
      filters: [],
    };

    if (itemId) {
      data.itemIds = [
        itemId,
      ];
    }

    if (spaceName) {
      data.filters.push({
        propertyName: "spaceName",
        operation: "EQ",
        value: spaceName,
      });
    }

    const { data: { items } } = await this.onedesk.searchItems({
      data,
      $,
    });

    let results = [];
    for (const workItemId of items) {
      const { data: itemWithData } = await this.onedesk.getItem({
        params: {
          workItemId,
        },
        $,
      });
      results.push(itemWithData);
    }

    if (name) {
      const lowerCaseName = name.toLowerCase();
      results = results.filter((item) =>
        exactMatch
          ? item.name === name
          : item.name.toLowerCase().includes(lowerCaseName));
    }

    $.export("$summary", `Found ${results.length} matching item(s).`);

    return results;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
OneDeskonedeskappThis component uses the OneDesk app.
Item IDitemIdstringSelect a value from the drop down menu.
Space NamespaceNamestringSelect a value from the drop down menu.
Item Namenamestring

Name of the item

Exact MatchexactMatchboolean

The item name search should be an exact match

Authentication

OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.

Pipedream requests the following authorization scopes when you connect your account:

About OneDesk

OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.

More Ways to Use OneDesk

Triggers

New Item Created from the OneDesk API

Emit new event when a new item is created. See the docs

 
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New Item Updated from the OneDesk API

Emit new event when an item is updated. See the docs

 
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New Project Created from the OneDesk API

Emit new event when a new project is created. See the docs

 
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New Project Updated from the OneDesk API

Emit new event when a project is updated. See the docs

 
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New Public Message Created from the OneDesk API

Emit new event when a new public message is created. See the docs

 
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Actions

Create Item with the OneDesk API

Creates a new item. See the docs

 
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Create Message with the OneDesk API

Creates a message or comment. See the docs

 
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Create Project with the OneDesk API

Creates a project/space. See the docs

 
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Create User with the OneDesk API

Creates a user or a customer. See the docs

 
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Find Project with the OneDesk API

Search for a project/space by name or ID. See the docs

 
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