New Public Message Created from OneDesk API

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New Public Message Created from the OneDesk API

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Getting Started#

Trigger a workflow on New Public Message Created with OneDesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Public Message Created trigger
1. Connect your OneDesk account
2. Configure timer
Add steps to connect to 1200+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Public Message Created on OneDesk

Description:Emit new event when a new public message is created. [See the docs](https://www.onedesk.com/developers/#_get_item_updates)

Version:0.0.1

Key:onedesk-new-public-message-created

View on GitHub

Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "onedesk-new-public-message-created",
  name: "New Public Message Created",
  description: "Emit new event when a new public message is created. [See the docs](https://www.onedesk.com/developers/#_get_item_updates)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getUpdates(applicationId) {
      const { data } = await this.onedesk.getItemUpdates({
        data: {
          applicationId,
          itemTypes: [
            "ConversationMessageActivity",
          ],
          operations: [
            "CREATE",
          ],
        },
      });
      return data;
    },
    generateMeta(item) {
      return {
        id: item.itemId,
        summary: `New Message Activity ID ${item.itemId}`,
        ts: Date.parse(item.collectedTimestamp),
      };
    },
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
OneDesk	`onedesk`	`app`	This component uses the OneDesk app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Authentication#

OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.

Pipedream requests the following authorization scopes when you connect your account: