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New Public Message Created from OneDesk API

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New Public Message Created from the OneDesk API
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Getting Started

Trigger a workflow on New Public Message Created with OneDesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Public Message Created trigger
    1. Connect your OneDesk account
    2. Configure timer
  2. Add steps to connect to 1,600+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

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Get Film with SWAPI - Star Wars API on New Public Message Created from OneDesk API
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Create Multiple Records with Airtable API on New Public Message Created from OneDesk API
OneDesk + Airtable (API Key)
 
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Send any HTTP Request with HTTP / Webhook API on New Public Message Created from OneDesk API
OneDesk + HTTP / Webhook
 
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Public Message Created on OneDesk
Description:Emit new event when a new public message is created. [See the docs](https://www.onedesk.com/developers/#_get_item_updates)
Version:0.0.1
Key:onedesk-new-public-message-created

Code

import common from "../common/common.mjs";

export default {
  ...common,
  key: "onedesk-new-public-message-created",
  name: "New Public Message Created",
  description: "Emit new event when a new public message is created. [See the docs](https://www.onedesk.com/developers/#_get_item_updates)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    async getUpdates(applicationId) {
      const { data } = await this.onedesk.getItemUpdates({
        data: {
          applicationId,
          itemTypes: [
            "ConversationMessageActivity",
          ],
          operations: [
            "CREATE",
          ],
        },
      });
      return data;
    },
    generateMeta(item) {
      return {
        id: item.itemId,
        summary: `New Message Activity ID ${item.itemId}`,
        ts: Date.parse(item.collectedTimestamp),
      };
    },
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
OneDeskonedeskappThis component uses the OneDesk app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between executions.
timer$.interface.timer

Authentication

OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.

Pipedream requests the following authorization scopes when you connect your account:

About OneDesk

OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.

More Ways to Use OneDesk

Triggers

New Item Created from the OneDesk API

Emit new event when a new item is created. See the docs

 
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New Item Updated from the OneDesk API

Emit new event when an item is updated. See the docs

 
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New Project Created from the OneDesk API

Emit new event when a new project is created. See the docs

 
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New Project Updated from the OneDesk API

Emit new event when a project is updated. See the docs

 
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New Timesheet Created from the OneDesk API

Emit new event when a new timesheet is created. See the docs

 
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Actions

Create Item with the OneDesk API

Creates a new item. See the docs

 
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Create Message with the OneDesk API

Creates a message or comment. See the docs

 
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Create Project with the OneDesk API

Creates a project/space. See the docs

 
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Create User with the OneDesk API

Creates a user or a customer. See the docs

 
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Find Item with the OneDesk API

Search for an existing item. See the docs

 
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