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OneDesk ACTION

Create Message

Creates a message or comment. See the documentation.
  • Action
  • Writes data
  • API key
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's OneDesk account once, then configure and run Create Message from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "onedesk-create-message",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    onedesk: { authProvisionId: "apn_xxxxxxx" },
    conversationExternalId: "Conversation External ID",
    content: "Content",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Message inputs
Property Type Description
conversationExternalId Conversation External ID string
The external ID of the conversation
Required Dynamic
content Content string
Content of the conversation message
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
onedesk-create-message
Version
0.0.3
App
OneDesk
Authentication
API key
Read-only
No
Destructive
No
Open world
Yes