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← OneDesk

Create Message with OneDesk API

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Create Message with the OneDesk API
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Getting Started

Create a workflow to Create Message with the OneDesk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Create Message action
    1. Connect your OneDesk account
    2. Select a Item ID
    3. Configure Description
    4. Select a Post Type
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

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Create Message with OneDesk API on New Scheduled Tasks from Pipedream API
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Details

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Create Message on OneDesk
Description:Creates a message or comment. [See the docs](https://www.onedesk.com/developers/#_create_comment)
Version:0.0.1
Key:onedesk-create-message

Code

import onedesk from "../../onedesk.app.mjs";

export default {
  key: "onedesk-create-message",
  name: "Create Message",
  description: "Creates a message or comment. [See the docs](https://www.onedesk.com/developers/#_create_comment)",
  version: "0.0.1",
  type: "action",
  props: {
    onedesk,
    itemId: {
      propDefinition: [
        onedesk,
        "itemId",
      ],
    },
    description: {
      type: "string",
      label: "Description",
      description: "Content of the message",
    },
    postType: {
      propDefinition: [
        onedesk,
        "postType",
      ],
    },
  },
  async run({ $ }) {
    const { data } = await this.onedesk.createComment({
      data: {
        itemId: this.itemId,
        description: this.description,
        postType: this.postType,
        token: this.onedesk._authToken(),
      },
      $,
    });

    $.export("$summary", `Successfully created comment with ID ${data}.`);

    return data;
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
OneDeskonedeskappThis component uses the OneDesk app.
Item IDitemIdstringSelect a value from the drop down menu.
Descriptiondescriptionstring

Content of the message

Post TypepostTypestringSelect a value from the drop down menu:OLD_REQUESTER_ONLY_POSTPUBLIC_DISCUSSION_POSTPRIVATE_DISCUSSION_POST

Authentication

OneDesk uses OAuth authentication. When you connect your OneDesk account, Pipedream will open a popup window where you can sign into OneDesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any OneDesk API.

Pipedream requests the following authorization scopes when you connect your account:

About OneDesk

OneDesk is powerful helpdesk and project management software in a single application. Support your customers and manage projects in one place.

More Ways to Use OneDesk

Triggers

New Item Created from the OneDesk API

Emit new event when a new item is created. See the docs

 
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New Item Updated from the OneDesk API

Emit new event when an item is updated. See the docs

 
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New Project Created from the OneDesk API

Emit new event when a new project is created. See the docs

 
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New Project Updated from the OneDesk API

Emit new event when a project is updated. See the docs

 
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New Public Message Created from the OneDesk API

Emit new event when a new public message is created. See the docs

 
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Actions

Create Item with the OneDesk API

Creates a new item. See the docs

 
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Create Project with the OneDesk API

Creates a project/space. See the docs

 
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Create User with the OneDesk API

Creates a user or a customer. See the docs

 
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Find Item with the OneDesk API

Search for an existing item. See the docs

 
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Find Project with the OneDesk API

Search for a project/space by name or ID. See the docs

 
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