Integrate the OneDesk API with the Slack API

The OneDesk API allows developers to easily access
and integrate several of OneDesk's core services into their own applications.
With the OneDesk API, developers are able to customize and combine multiple
services to create completely unique and versatile applications that their
users can enjoy.

The OneDesk API provides developers access to:

Project Management: Create, edit and delete projects and tasks, and
collaborate with team members
Knowledge Management: Create, edit and share documents and FAQs
Ideas and Feedback Management: Manage customer feedback and ideas
Resource Scheduling: Define resource profiles and calendars for project
scheduling
Time Tracking: Track time and cost allocations to tasks

Using these and other core services from OneDesk, developers can create
powerful and engaging applications that cover a variety of use cases. Here are
some examples of applications you can build with the OneDesk API:

Corporate Project Planning App - A mobile and web-based application that
allows teams to collaborate on planning and organizing projects
Knowledge Base App - A web-based application that lets teams store, share and
update knowledge resources across multiple devices
Time Tracking App - A mobile and web-based application that provides detailed
time tracking, resource scheduling and cost allocation capabilities
Customer Support App - A web-based application that uses knowledge management
and feedback management capabilities to manage customer interactions and
inquiries quickly and easily
Collaboration App - A mobile and web-based application that allows teams to
easily collaborate with each other on multiple projects and tasks

Connect OneDesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    onedesk: {
      type: "app",
      app: "onedesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.onedesk.com/rest/2.0/organization/getOrgInfo`,
      params: {
        token: `${this.onedesk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Slack#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. When you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions, or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It just makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Here are some examples of automations you can build with Pipedream on Slack:

Automate posting updates to your team channel
Create a bot to answer common questions
Integrate with your existing tools and services
Build a custom dashboard to track your team's progress
Create a bot to handle scheduling and meeting requests
And much more!

Should I use the Slack or Slack Bot app on Pipedream?

The Slack app is the easiest and most convienent option to get started. It installs the official Pipedream bot into your Slack workspace with just a few clicks.

However, if you'd like to use your own bot registered with the Slack API, you can use the Slack Bot app instead.

The Slack Bot requires a bot token to allow your Pipedream workflows to authenticate as your bot. The extra set up steps allow you to list your custom bot on the Slack Marketplace, or install the bot on other workspaces as your bot's name instead of as Pipedream.

Getting Started

You can install the Pipedream Slack app in the Accounts section of your account, or directly in a workflow

Accounts

Visit https://pipedream.com/accounts.
Click on the Click Here To Connect An App button in the top-right.
Search for "Slack" among the list of apps, and select it.
This will open a new window asking you to allow Pipedream access to your Slack workspace. Choose the right workspace where you'd like to install the app, then click Allow.
That's it! You can now use this Slack account in any actions, or link it to any code step.

Within a workflow

Create a new workflow.
Select your trigger (HTTP, Cron, etc.).
Click on the + button below the trigger step, and search for "Slack".
Select the Send a Message action.
Click the Connect Account button near the top of the step. This will prompt you to select any existing Slack accounts you've previously authenticated with Pipedream, or you can select a New account. Clicking New opens a new window asking you to allow Pipedream access to your Slack workspace. Choose the right workspace where you'd like to install the app, then click Allow.
That's it! You can now connect to the Slack API using any of the Slack actions within a Pipedream workflow.

Troubleshooting

Please reach out to the Pipedream team with any technical issues or questions about the Slack integration. We're happy to help!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Save Zoom Cloud Recordings to Google Drive and Share on Slack

Save Zoom Cloud Recordings to Google Drive and Share on Slack.

Run a Pipedream workflow on PagerDuty on-call rotations

Run common workflows, or any Node.js code you'd like, each time a new user rotates onto an on-call schedule.

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.