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Overview#
SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
supportbee: {
type: "app",
app: "supportbee",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
headers: {
"Content-Type": `application/json`,
"Accept": `application/json`,
},
params: {
auth_token: `${this.supportbee.$auth.api_token}`,
},
})
},
})
Example Use Cases#
Auto-Response to Common Queries: Use Pipedream to listen for new tickets with specific phrases and automatically respond with canned answers or helpful resources, cutting down the initial response time.
Ticket Escalation via Sentiment Analysis: Connect SupportBee to a sentiment analysis service. If a ticket's sentiment score is negative, trigger a workflow on Pipedream that prioritizes the ticket and notifies the appropriate team or manager.
Sync Support Tickets with a CRM: Automatically create or update customer profiles in a CRM like Salesforce whenever a new ticket is received or resolved in SupportBee, ensuring the sales team is up-to-date on customer issues.
Popular SupportBee Integrations#
Authentication#
Name Slug: supportbeeSupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.
- To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
- Your domain is 1234 if your SupportBeeURL is
https://1234.supportbee.com/
Trusted by 1,000,000+ developers from startups to Fortune 500 companies