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Build and run workflows using the SupportBee API. Use 1000s of source-available triggers and actions across 2,700+ apps. Or write custom code to integrate any app or API in seconds.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Overview

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

Example Use Cases

  • Auto-Response to Common Queries: Use Pipedream to listen for new tickets with specific phrases and automatically respond with canned answers or helpful resources, cutting down the initial response time.

  • Ticket Escalation via Sentiment Analysis: Connect SupportBee to a sentiment analysis service. If a ticket's sentiment score is negative, trigger a workflow on Pipedream that prioritizes the ticket and notifies the appropriate team or manager.

  • Sync Support Tickets with a CRM: Automatically create or update customer profiles in a CRM like Salesforce whenever a new ticket is received or resolved in SupportBee, ensuring the sales team is up-to-date on customer issues.

Create Ticket with SupportBee API on New Requests from HTTP / Webhook API
HTTP / Webhook + SupportBee
 
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Add Single Row with Google Sheets API on New Ticket from SupportBee API
SupportBee + Google Sheets
 
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Create Ticket with SupportBee API on New Item in Feed from RSS API
RSS + SupportBee
 
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Create Ticket with SupportBee API on New Message (Instant) from Discord API
Discord + SupportBee
 
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Create Ticket with SupportBee API on New Message In Channels (Instant) from Slack API
Slack + SupportBee
 
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New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

 
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New Comment from the SupportBee API

Emit new event on each new comment.

 
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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

 
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New Ticket from the SupportBee API

Emit new event on each new ticket.

 
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Create Ticket with the SupportBee API

Creates a client. See docs here

 
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Authentication

Name Slug: supportbee

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

  • To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
  • Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo