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SupportBee

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

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ServiceNow

Integrate the SupportBee API with the ServiceNow API

Setup the SupportBee API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate SupportBee and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect SupportBee with ServiceNow

Create Table Record with ServiceNow API on New Agent Reply from SupportBee API
SupportBee + ServiceNow
 
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Create Table Record with ServiceNow API on New Comment from SupportBee API
SupportBee + ServiceNow
 
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Create Table Record with ServiceNow API on New Customer Reply from SupportBee API
SupportBee + ServiceNow
 
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Create Table Record with ServiceNow API on New Ticket from SupportBee API
SupportBee + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Agent Reply from SupportBee API
SupportBee + ServiceNow
 
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Popular SupportBee and ServiceNow Triggers

New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

 
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New Comment from the SupportBee API

Emit new event on each new comment.

 
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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

 
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New Ticket from the SupportBee API

Emit new event on each new ticket.

 
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Popular SupportBee and ServiceNow Actions

Create Ticket with the SupportBee API

Creates a client. See docs here

 
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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

 
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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

 
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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

 
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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

 
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Overview of SupportBee

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

Overview of ServiceNow

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})
Pipedream, Inc. — San Francisco, CA
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