Integrate the SupportBee API with the Slack API

Setup the SupportBee API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate SupportBee and Slack remarkably fast. Free for developers.

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Popular Ways to Connect SupportBee with Slack#

Create Ticket with SupportBee API on New Message In Channels (Instant) from Slack API

Slack + SupportBee

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Send Message with Slack API on New Agent Reply from SupportBee API

SupportBee + Slack

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Send Message with Slack API on New Comment from SupportBee API

SupportBee + Slack

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Send Message with Slack API on New Customer Reply from SupportBee API

SupportBee + Slack

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Send Message with Slack API on New Ticket from SupportBee API

SupportBee + Slack

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Popular SupportBee and Slack Triggers#

New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

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New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Comment from the SupportBee API

Emit new event on each new comment.

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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

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New Ticket from the SupportBee API

Emit new event on each new ticket.

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Popular SupportBee and Slack Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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Send Message with the Slack API

Send a message to a user, group, private channel or public channel. See the documentation

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Build and Send a Block Kit Message with the Slack API

Configure custom blocks and send to a channel, group, or user. See the documentation.

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Reply to a Message Thread with the Slack API

Send a message as a threaded reply. See postMessage or scheduleMessage docs here

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Add Emoji Reaction with the Slack API

Add an emoji reaction to a message. See the documentation

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Overview of SupportBee#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

Overview of Slack#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.

Start for free — no credit card required

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