Integrate the SupportBee API with the Zendesk API

Setup the SupportBee API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate SupportBee and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect SupportBee with Zendesk#

Create Ticket with SupportBee API on New Ticket (Instant) from Zendesk API

Zendesk + SupportBee

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Create Ticket with SupportBee API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + SupportBee

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Create Ticket with SupportBee API on Ticket Closed (Instant) from Zendesk API

Zendesk + SupportBee

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Create Ticket with SupportBee API on Ticket Pended (Instant) from Zendesk API

Zendesk + SupportBee

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Create Ticket with SupportBee API on Ticket Solved (Instant) from Zendesk API

Zendesk + SupportBee

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Popular SupportBee and Zendesk Triggers#

New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

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New Comment from the SupportBee API

Emit new event on each new comment.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Popular SupportBee and Zendesk Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of SupportBee#

SupportBee's API hooks into its customer support ticketing system, allowing for programmatic ticket management, reporting, and collaboration. With Pipedream, you can leverage this API to automate responses, escalate issues based on keywords, or sync with other tools to streamline your support workflow.

Connect SupportBee#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    supportbee: {
      type: "app",
      app: "supportbee",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.supportbee.$auth.domain}.supportbee.com/users`,
      headers: {
        "Content-Type": `application/json`,
        "Accept": `application/json`,
      },
      params: {
        auth_token: `${this.supportbee.$auth.api_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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