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New Ticket from SupportBee API

Pipedream makes it easy to connect APIs for SupportBee and 2,400+ other apps remarkably fast.

Trigger workflow on

New Ticket from the SupportBee API

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Getting Started#

Trigger a workflow on New Ticket with SupportBee API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Ticket trigger
1. Connect your SupportBee account
2. Configure timer
Add steps to connect to 2,400+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

Send Message with Discord Webhook API on New Ticket from SupportBee API

SupportBee + Discord Webhook

Get Film with SWAPI - Star Wars API on New Ticket from SupportBee API

SupportBee + SWAPI - Star Wars

Create Multiple Records with Airtable API on New Ticket from SupportBee API

SupportBee + Airtable (API Key)

Send any HTTP Request with HTTP / Webhook API on New Ticket from SupportBee API

SupportBee + HTTP / Webhook

Get Backlinks with Ahrefs API on New Ticket from SupportBee API

SupportBee + Ahrefs

Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Ticket on SupportBee

Description:Emit new event on each new ticket.

Version:0.0.2

Key:supportbee-new-ticket

Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket",
  version: "0.0.2",
  key: "supportbee-new-ticket",
  description: "Emit new event on each new ticket.",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket with id ${data.id}`,
        ts: Date.parse(data.created_at),
      });
    },
    getResources(args = {}) {
      return this.supportbee.getTickets(args);
    },
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SupportBee	`supportbee`	`app`	This component uses the SupportBee app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`

Authentication#

SupportBee uses API keys for authentication. When you connect your SupportBee account, Pipedream securely stores the keys so you can easily authenticate to SupportBee APIs in both code and no-code steps.

To retrieve your API token, sign in to your SupportBee account and navigate to Profile > API Token.
Your domain is 1234 if your SupportBeeURL is https://1234.supportbee.com/

About SupportBee#

SupportBee is the easiest way to manage your customer support emails. It is a web-based email support tool that helps (small) businesses organize their customer support emails efficiently

More Ways to Use SupportBee#

Triggers#

New Agent Reply from the SupportBee API

Emit new event on each new agent reply a ticket.

New Comment from the SupportBee API

Emit new event on each new comment.

New Customer Reply from the SupportBee API

Emit new event on each new customer reply a ticket.

Actions#

Create Ticket with the SupportBee API

Creates a client. See docs here

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