CONNECT APP
Build with Trengo
Customer service software
Help Desk & Support
- API key
MCP
Give your agent Trengo tools
Every Trengo action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Trengo account for each tool call — you store no tokens.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "trengo",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// e.g. run Assign Ticket:
const result = await mcp.callTool({
name: "trengo-assign-ticket",
arguments: {
ticketId: 10,
type: "Assignment Type",
},
})# access_token: mint a short-lived token with the Connect SDK — see the MCP guide
headers = {
"Authorization": f"Bearer {access_token}",
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", # any stable ID for this user in your system
"x-pd-app-slug": "trengo",
}
async with streamablehttp_client("https://remote.mcp.pipedream.net/v3", headers=headers) as (read, write, _):
async with ClientSession(read, write) as session:
await session.initialize()
tools = await session.list_tools()
# e.g. run Assign Ticket:
result = await session.call_tool("trengo-assign-ticket", {
"ticketId": 10,
"type": "Assignment Type",
})API PROXY
Call the Trengo API directly
For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Trengo API with the connected user's credentials attached. You store no tokens and write no refresh logic.
const resp = await pd.proxy.get({
externalUserId: "{external_user_id}", // any stable ID for this user in your system
accountId: "apn_xxxxxxx",
url: "https://app.trengo.eu/api/v2/users",
})
// Any allowed Trengo endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.# The path segment is the target URL, URL-safe base64 encoded:
# https://app.trengo.eu/api/v2/users
curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcHAudHJlbmdvLmV1L2FwaS92Mi91c2Vycw?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
-H "Authorization: Bearer {access_token}" \
-H "x-pd-environment: production"SDK
Run Trengo actions from your backend
Connect a user's Trengo account once, then run Assign Ticket on their behalf from your own code — TypeScript, Python, or plain HTTP.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "trengo-assign-ticket",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
trengo: { authProvisionId: "apn_xxxxxxx" },
ticketId: 10,
type: "Assignment Type",
},
})from pipedream import Pipedream
pd = Pipedream(
client_id="{oauth_client_id}",
client_secret="{oauth_client_secret}",
project_id="{project_id}",
project_environment="production",
)
result = pd.actions.run(
id="trengo-assign-ticket",
external_user_id="{external_user_id}", # any stable ID for this user in your system
configured_props={
"trengo": {"authProvisionId": "apn_xxxxxxx"},
"ticketId": 10,
"type": "Assignment Type",
},
)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "trengo-assign-ticket",
"configured_props": {
"trengo": { "authProvisionId": "apn_xxxxxxx" },
"ticketId": 10,
"type": "Assignment Type"
}
}'TOOLS
Trengo actions
On-demand operations your product or agent can configure and run on behalf of a connected user.
-
Assign Ticket
actionAssign a Trengo ticket to a user or a team. See the documentationWritev0.0.3 -
Attach Label
actionAttach a label to a ticket. See the documentationWritev0.0.8 -
Close Ticket
actionClose a ticket. See the documentationWritev0.0.6 -
Create Contact
actionCreates a contact. If a contact with given identifier already exists, returns it. See the documentationWritev0.0.14 -
Find Contacts
actionFinds contacts with the given term. See the documentationRead-onlyv0.0.13 -
Get Article
actionGet a specific article. See the documentationRead-onlyv0.0.5 -
Get Block
actionGet a specific block. See the documentationRead-onlyv0.0.5 -
Get Category
actionGet a specific category. See the documentationRead-onlyv0.0.5 -
Get Email Message Content
actionRetrieve the full email content for a specific ticket message. Use this whenemail_message.collapsedis true in the List Messages response. See the documentationRead-onlyv0.0.4 -
Get Help Center
actionGet a specific help center. See the documentationRead-onlyv0.0.5 -
Get Label
actionGet a label by ID. See the documentationRead-onlyv0.0.8 -
Get Message
actionGet a message by ID. See the documentationRead-onlyv0.0.8 -
Get Ticket
actionGet a specific ticket. See the documentationRead-onlyv0.0.4 -
List All Blocks
actionList all blocks in a help center. See the documentationRead-onlyv0.0.5 -
List All Categories
actionList all categories in a help center. See the documentationRead-onlyv0.0.5 -
List All Quick Replies
actionList all quick replies. See the documentationRead-onlyv0.0.5 -
List Articles
actionList articles from a help center according to the specified criteria. See the documentationRead-onlyv0.0.11 -
List Channel ID Options
actionRetrieves available options for the Channel ID field.Read-onlyv0.0.1 -
List Help Center ID Options
actionRetrieves available options for the Help Center ID field.Read-onlyv0.0.1 -
List Help Centers
actionList all help centers. See the documentationRead-onlyv0.0.5 -
List Label ID Options
actionRetrieves available options for the Label ID field.Read-onlyv0.0.1 -
List Labels
actionList all labels. See the documentationRead-onlyv0.0.8 -
List Messages
actionList messages from a ticket. See the documentationRead-onlyv0.0.10 -
List Team ID Options
actionRetrieves available options for the Team ID field.Read-onlyv0.0.1 -
List Ticket ID Options
actionRetrieves available options for the Ticket ID field.Read-onlyv0.0.1 -
List Ticket Result ID Options
actionRetrieves available options for the Ticket Result ID field.Read-onlyv0.0.1 -
List Tickets
actionList tickets according to the specified criteria. See the documentationRead-onlyv0.0.10 -
List To User ID Options
actionRetrieves available options for the To User ID field.Read-onlyv0.0.1 -
Log A Voice Call
actionLogs a phone call from external VOIP applications, See the documentationWritev0.0.13 -
Remove Label
actionRemove a label from a ticket. See the documentationWritev0.0.1 -
Send A Message
actionThis action can be used to easily send a message or an email without having to think about contacts or tickets, See the documentationWritev0.0.14 -
Send A Team Chat Message
actionSend a message as a bot in the Team Chat, See the documentationWritev0.0.13 -
Send A Ticket Message
actionSend a message to a ticket. See the documentationWritev0.0.7 -
Send A WhatsApp Message Template
actionSends a WhatsApp message template, See the documentationWritev0.0.13
-
New Inbound Message Event (Instant)
triggerEmit new event when an inbound message is received. See the documentationInstantv0.0.12 -
New Internal Note Event (Instant)
triggerEmit new event when an internal note is added. See the documentationInstantv0.0.12 -
New Outbound Message Event (Instant)
triggerEmit new event when an outbound message sent. See the documentationInstantv0.0.12 -
New Phone Call Ended Event (Instant)
triggerEmit new event when a phone call ends. See the documentationInstantv0.0.12 -
New Phone Call Missed Event (Instant)
triggerEmit new event when an phone call missed. See the documentationInstantv0.0.12 -
New Phone Call Started Event (Instant)
triggerEmit new event when a phone call starts. See the documentationInstantv0.0.12 -
New Ticket Label Added Event (Instant)
triggerEmit new event when a ticket label is added. See the documentationInstantv0.0.12 -
New Voice Call Recorded Event (Instant)
triggerEmit new event when a voice call is recorded. See the documentationInstantv0.0.11 -
Ticket Closed (Instant)
triggerEmit new event when a ticket is closed. See the documentationInstantv0.0.10 -
Ticket Reopened (Instant)
triggerEmit new event when a ticket is reopened. See the documentationInstantv0.0.10
- App slug
- trengo
- Authentication
- API key
- Categories
- Help Desk & Support
- Actions
- 34
- Triggers
- 10
- API proxy
- Available