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Overview#
The Trengo API provides programmatic access to Trengo's multi-channel communication platform, allowing for the streamlining of customer interactions across various channels such as email, SMS, social media, and chat. By leveraging the Trengo API on Pipedream, you can automate customer support workflows, sync communication data with CRM systems, and trigger alerts or actions based on specific customer queries or events.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
trengo: {
type: "app",
app: "trengo",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.trengo.eu/api/v2/users`,
headers: {
Authorization: `Bearer ${this.trengo.$auth.access_token}`,
},
})
},
})
Example Use Cases#
Customer Support Ticket Automation: Automate the creation of support tickets in Trengo based on customer inquiries from diverse channels. Use Pipedream to monitor incoming messages and automatically categorize and assign them to the appropriate support team or agent in Trengo.
CRM Synchronization: Synchronize customer messages and interactions from Trengo to a CRM platform like Salesforce. With Pipedream, set up a workflow that updates customer records in Salesforce with conversation threads and support ticket statuses from Trengo, ensuring a unified customer view.
Real-Time Notifications and Alerts: Trigger real-time notifications or alerts in apps like Slack or Microsoft Teams whenever a high-priority message or ticket is received on Trengo. Use Pipedream workflows to identify keywords or sentiment in incoming messages and escalate important customer issues instantly to the right stakeholders.
Popular Trengo Integrations#
Popular Trengo Triggers#
Emit new events when an inbound message received. See the docs here
Emit new events when a internal note added. See the docs here
Emit new events when an outbound message sent. See the docs here
Emit new events when an phone call ended. See the docs here
Emit new events when an phone call missed. See the docs here
Popular Trengo Actions#
Creates a contact. If a contact with given identifier already exists, returns it. See the docs
List articles from a help center according to the specified criteria. See the docs
This action can be used to easily send a message or an email without having to think about contacts or tickets, See the docs
Authentication#
Name Slug: trengoTrengo uses API keys for authentication. When you connect your Trengo account, Pipedream securely stores the keys so you can easily authenticate to Trengo APIs in both code and no-code steps.
You need a personal access token to access the API and to perform actions on your behalf. Your personal access token needs to be send trough an Authorization Bearer request. See docs
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