Integrate the Trengo API with the ServiceNow API

Setup the Trengo API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Trengo and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Trengo with ServiceNow#

Create Table Record with ServiceNow API on New Inbound Message Event from Trengo API

Trengo + ServiceNow

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Create Table Record with ServiceNow API on New Internal Note Event from Trengo API

Trengo + ServiceNow

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Create Table Record with ServiceNow API on New Outbound Message Event from Trengo API

Trengo + ServiceNow

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Create Table Record with ServiceNow API on New Phone Call Ended Event from Trengo API

Trengo + ServiceNow

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Create Table Record with ServiceNow API on New Phone Call Missed Event from Trengo API

Trengo + ServiceNow

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Popular Trengo and ServiceNow Triggers#

New Inbound Message Event from the Trengo API

Emit new events when an inbound message received. See the docs here

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New Internal Note Event from the Trengo API

Emit new events when a internal note added. See the docs here

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New Outbound Message Event from the Trengo API

Emit new events when an outbound message sent. See the docs here

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New Phone Call Ended Event from the Trengo API

Emit new events when an phone call ended. See the docs here

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New Phone Call Missed Event from the Trengo API

Emit new events when an phone call missed. See the docs here

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Popular Trengo and ServiceNow Actions#

Create Contact with the Trengo API

Creates a contact. If a contact with given identifier already exists, returns it. See the docs

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Find Contacts with the Trengo API

Finds contacts with the given term. See the docs

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Log A Voice Call with the Trengo API

Logs a phone call from external VOIP applications, See the docs

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Overview of Trengo#

The Trengo API provides programmatic access to Trengo's multi-channel communication platform, allowing for the streamlining of customer interactions across various channels such as email, SMS, social media, and chat. By leveraging the Trengo API on Pipedream, you can automate customer support workflows, sync communication data with CRM systems, and trigger alerts or actions based on specific customer queries or events.

Connect Trengo#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    trengo: {
      type: "app",
      app: "trengo",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.trengo.eu/api/v2/users`,
      headers: {
        Authorization: `Bearer ${this.trengo.$auth.access_token}`,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})