Integrate the Trengo API with the Zendesk API

Setup the Trengo API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Trengo and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Trengo with Zendesk#

Create Contact with Trengo API on New Ticket (Instant) from Zendesk API

Zendesk + Trengo

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Create Contact with Trengo API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Trengo

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Create Contact with Trengo API on Ticket Closed (Instant) from Zendesk API

Zendesk + Trengo

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Create Contact with Trengo API on Ticket Pended (Instant) from Zendesk API

Zendesk + Trengo

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Create Contact with Trengo API on Ticket Solved (Instant) from Zendesk API

Zendesk + Trengo

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Popular Trengo and Zendesk Triggers#

New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Inbound Message Event from the Trengo API

Emit new events when an inbound message received. See the docs here

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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New Internal Note Event from the Trengo API

Emit new events when a internal note added. See the docs here

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Trengo and Zendesk Actions#

Create Contact with the Trengo API

Creates a contact. If a contact with given identifier already exists, returns it. See the docs

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Find Contacts with the Trengo API

Finds contacts with the given term. See the docs

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Log A Voice Call with the Trengo API

Logs a phone call from external VOIP applications, See the docs

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Overview of Trengo#

The Trengo API provides programmatic access to Trengo's multi-channel communication platform, allowing for the streamlining of customer interactions across various channels such as email, SMS, social media, and chat. By leveraging the Trengo API on Pipedream, you can automate customer support workflows, sync communication data with CRM systems, and trigger alerts or actions based on specific customer queries or events.

Connect Trengo#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    trengo: {
      type: "app",
      app: "trengo",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.trengo.eu/api/v2/users`,
      headers: {
        Authorization: `Bearer ${this.trengo.$auth.access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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