Snappy icon

CONNECT APP

Build with Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Help Desk & Support

  • API key

MCP

Give your agent Snappy tools

Every Snappy action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Snappy account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "snappy",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Create Wall Post:
const result = await mcp.callTool({
  name: "snappy-create-wall-post",
  arguments: {
    accountId: "Account ID",
    content: "Content",
  },
})

API PROXY

Call the Snappy API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Snappy API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://app.besnappy.com/api/v1/accounts",
})

// Any allowed Snappy endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run Snappy actions from your backend

Connect a user's Snappy account once, then run Create Wall Post on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "snappy-create-wall-post",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    snappy: { authProvisionId: "apn_xxxxxxx" },
    accountId: "Account ID",
    content: "Content",
  },
})

MULTI-APP

Use Snappy with other popular apps

Most products don't stop at one integration. Pair Snappy with the other apps your users rely on, and ship use cases that span both.

REFERENCE

App details

Reference metadata for the Snappy connector in the Pipedream registry.

App slug
snappy
Authentication
API key
Categories
Help Desk & Support
Actions
2
Triggers
4
API proxy
Available