Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

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Snappy API Integrations

Build and run workflows using the Snappy API. Use 1000s of source-available triggers and actions across 1,700+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The [Snappy API](https://besnappy.com is a comprehensive set of tools that provides developers the capability to build powerful customer service applications. From automating support workflows and building customer-facing chatbots, to integrating with enterprise systems, the Snappy API can do it all.

The main features of the Snappy API are focused on helping developers design and deploy custom customer service applications. These features enable development teams to build tools such as:

  • Automation: Automate interactions with customers by routing inquiries to the right people, popping in AI-enabled chatbot conversations and delivering personalized content to customers with ease.
  • Agency: Integrate with websites, mobile applications and our comprehensive agency platform to create custom customer support experiences that fit a user’s specific needs.
  • Conversations: Engage customers through real-time conversations and intuitive support flows with all communications managed through a single dashboard.
  • Insights: Analyze customer conversations and turn them into actionable insights using AI-driven analytics to improve customer experience.
  • Integration: Connect Snappy to different enterprise systems to get the most out of your customer service processes.

Examples of Applications that Can be Built with the Snappy API:

  • Automated customer ticketing systems
  • Self-service portals
  • Chatbot applications
  • Help desk applications
  • Customer relationship management (CRM) systems
  • Virtual assistant applications
  • Customer feedback systems
  • Knowledge bases
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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Choose an API to Connect with Snappy API

1
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24
of
1,700+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Google Drive
Google Drive
Google Drive is a file storage and synchronization service which allows you to create and share your work online, and access your documents from anywhere.
Google Sheets
Google Sheets
Use Google Sheets to create and edit online spreadsheets. Get insights together with secure sharing in real-time and from any device.
Filter
Filter
Specify a condition that your workflow must meet and whether you'd like to proceed or end workflow execution.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Airtable (OAuth)
Airtable (OAuth)
Airtable is a low-code platform to build next-gen apps. Move beyond rigid tools, operationalize your critical data, and reimagine workflows with AI.
Zoom
Zoom
Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars.
Google Calendar
Google Calendar
With Google Calendar, you can quickly schedule meetings and events and get reminders about upcoming activities, so you always know what’s next.
Gmail
Gmail
Gmail offers private and secure email by Google at no cost, for business and consumer accounts.
Gmail (Developer App)
Gmail (Developer App)
Private and secure email by Google at no cost, for business and consumer accounts. Use this app to connect your own developer account credentials.
Email
Email
Trigger workflows on new emails, and send emails to yourself as part of a Pipedream workflow.
Delay
Delay
Delay, pause, suspend, or have the execution of your workflow wait for as little as one millisecond, or as long as one year.
Go
Go
Anything you can do in Go, you can do in a Pipedream Workflow. You can use any of Go packages available with a simple import.
Premium
Zoom Admin
Zoom Admin
Video conferencing (includes account-level scopes) for Zoom Admins.
Twilio
Twilio
Twilio is a cloud communications platform for building SMS, Voice & Messaging applications on an API built for global scale.
Bash
Bash
Run any Bash in a Pipedream step within your workflow, including making curl requests.
Create Wall Post with Snappy API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Snappy
 
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Send Message (Advanced) with Discord Webhook API on New Ticket Assigned To Me from Snappy API
Snappy + Discord Webhook
 
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Create Wall Post with Snappy API on New Submission from Typeform API
Typeform + Snappy
 
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Create Wall Post with Snappy API on Custom Events from Zoom API
Zoom + Snappy
 
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Get Film with SWAPI - Star Wars API on New Ticket Assigned To Me from Snappy API
Snappy + SWAPI - Star Wars
 
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New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

 
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New Ticket Create from the Snappy API

Emit new event on each ticket created.

 
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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

 
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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

 
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Create Wall Post with the Snappy API

Creates a wall post. See docs here

 
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Authentication

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.