Snappy
Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.
Go to siteSnappy API Integrations
Build and run workflows using the Snappy API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
snappy: {
type: "app",
app: "snappy",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.besnappy.com/api/v1/accounts`,
auth: {
username: `${this.snappy.$auth.api_key}`,
password: ``,
},
})
},
})
Choose an API to Connect with Snappy API#
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Example Use Cases#
Automatic Ticket Creation from Emails
When a customer sends an email to your support address, use Pipedream to listen for these emails and automatically create a ticket in Snappy. This ensures that no customer query goes unnoticed and that your team can start working on issues as soon as they come in.Slack Alerts for High-Priority Tickets
Configure a workflow that watches for new high-priority tickets in Snappy and sends a Slack message to a designated channel or user. This way, your team can swiftly respond to critical issues and provide timely support, keeping customer satisfaction high.Sync Tickets to CRM
Create a Pipedream workflow that, upon closing a ticket in Snappy, updates the respective customer's record in a CRM like Salesforce or HubSpot. This workflow ensures the customer's history reflects their latest interactions with support, enabling better follow-ups and service continuity.
Popular Snappy Integrations#
Authentication#
Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.
You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.