CONNECT APP
Build with Snappy
Help Desk & Support
- API key
MCP
Give your agent Snappy tools
Every Snappy action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Snappy account for each tool call — you store no tokens.
// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "snappy",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// e.g. run Create Wall Post:
const result = await mcp.callTool({
name: "snappy-create-wall-post",
arguments: {
accountId: "Account ID",
content: "Content",
},
})# access_token: mint a short-lived token with the Connect SDK — see the MCP guide
headers = {
"Authorization": f"Bearer {access_token}",
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", # any stable ID for this user in your system
"x-pd-app-slug": "snappy",
}
async with streamablehttp_client("https://remote.mcp.pipedream.net/v3", headers=headers) as (read, write, _):
async with ClientSession(read, write) as session:
await session.initialize()
tools = await session.list_tools()
# e.g. run Create Wall Post:
result = await session.call_tool("snappy-create-wall-post", {
"accountId": "Account ID",
"content": "Content",
})API PROXY
Call the Snappy API directly
For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Snappy API with the connected user's credentials attached. You store no tokens and write no refresh logic.
const resp = await pd.proxy.get({
externalUserId: "{external_user_id}", // any stable ID for this user in your system
accountId: "apn_xxxxxxx",
url: "https://app.besnappy.com/api/v1/accounts",
})
// Any allowed Snappy endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.# The path segment is the target URL, URL-safe base64 encoded:
# https://app.besnappy.com/api/v1/accounts
curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcHAuYmVzbmFwcHkuY29tL2FwaS92MS9hY2NvdW50cw?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
-H "Authorization: Bearer {access_token}" \
-H "x-pd-environment: production"SDK
Run Snappy actions from your backend
Connect a user's Snappy account once, then run Create Wall Post on their behalf from your own code — TypeScript, Python, or plain HTTP.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "snappy-create-wall-post",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
snappy: { authProvisionId: "apn_xxxxxxx" },
accountId: "Account ID",
content: "Content",
},
})from pipedream import Pipedream
pd = Pipedream(
client_id="{oauth_client_id}",
client_secret="{oauth_client_secret}",
project_id="{project_id}",
project_environment="production",
)
result = pd.actions.run(
id="snappy-create-wall-post",
external_user_id="{external_user_id}", # any stable ID for this user in your system
configured_props={
"snappy": {"authProvisionId": "apn_xxxxxxx"},
"accountId": "Account ID",
"content": "Content",
},
)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "snappy-create-wall-post",
"configured_props": {
"snappy": { "authProvisionId": "apn_xxxxxxx" },
"accountId": "Account ID",
"content": "Content"
}
}'TOOLS
Snappy actions
On-demand operations your product or agent can configure and run on behalf of a connected user.
-
New Ticket Assigned To Me
triggerEmit new event when a new ticket is assigned to me.v0.0.1 -
New Ticket Create
triggerEmit new event on each ticket created.v0.0.1 -
New Waiting Ticket Created
triggerEmit new event when a waiting ticket is created.v0.0.1 -
New Wall Post Created
triggerEmit new event on each wall post created.v0.0.1
MULTI-APP
Use Snappy with other popular apps
Most products don't stop at one integration. Pair Snappy with the other apps your users rely on, and ship use cases that span both.
- App slug
- snappy
- Authentication
- API key
- Categories
- Help Desk & Support
- Actions
- 2
- Triggers
- 4
- API proxy
- Available