New Ticket Assigned To Me from Snappy API

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New Ticket Assigned To Me from the Snappy API

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Getting Started#

Trigger a workflow on New Ticket Assigned To Me with Snappy API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Ticket Assigned To Me trigger
1. Connect your Snappy account
2. Configure timer
3. Select a Account ID
4. Select a Mailbox ID
Add steps to connect to 2,400+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Ticket Assigned To Me on Snappy

Description:Emit new event when a new ticket is assigned to me.

Version:0.0.1

Key:snappy-new-ticket-assigned-to-me

View on GitHub

Code#

import common from "../common/common.mjs";

export default {
  ...common,
  name: "New Ticket Assigned To Me",
  version: "0.0.1",
  key: "snappy-new-ticket-assigned-to-me",
  description: "Emit new event when a new ticket is assigned to me.",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    mailboxId: {
      propDefinition: [
        common.props.snappy,
        "mailboxId",
        (c) => ({
          accountId: c.accountId,
        }),
      ],
    },
  },
  methods: {
    ...common.methods,
    emitEvent(data) {
      this.$emit(data, {
        id: data.id,
        summary: `New ticket assigned to me with ID ${data.id}`,
        ts: data.created_at,
      });
    },
    async getResources(args = {}) {
      return this.snappy.getTicketsAssignedToMe(args);
    },
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Snappy	`snappy`	`app`	This component uses the Snappy app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Account ID	`accountId`	`string`	Select a value from the drop down menu.
Mailbox ID	`mailboxId`	`string`	Select a value from the drop down menu.

Authentication#

Snappy uses API keys for authentication. When you connect your Snappy account, Pipedream securely stores the keys so you can easily authenticate to Snappy APIs in both code and no-code steps.

You can retrieve your API key via the Your Settings menu in Snappy. Once there, navigate to the security tab.

About Snappy#

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.