Snappy

Snappy is a help desk application for managing your email, providing customer self service and efficiently managing all your customer service tickets.

Integrate the Snappy API with the MySQL API

Setup the Snappy API trigger to run a workflow which integrates with the MySQL API. Pipedream's integration platform allows you to integrate Snappy and MySQL remarkably fast. Free for developers.

Create Row with MySQL API on New Ticket Assigned To Me from Snappy API
Snappy + MySQL
 
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Create Row with MySQL API on New Ticket Create from Snappy API
Snappy + MySQL
 
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Create Row with MySQL API on New Waiting Ticket Created from Snappy API
Snappy + MySQL
 
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Create Row with MySQL API on New Wall Post Created from Snappy API
Snappy + MySQL
 
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Create Wall Post with Snappy API on New Column from MySQL API
MySQL + Snappy
 
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New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

 
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New Ticket Create from the Snappy API

Emit new event on each ticket created.

 
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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

 
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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

 
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New Column from the MySQL API

Emit new event when you add a new column to a table. See the docs here

 
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Create Wall Post with the Snappy API

Creates a wall post. See docs here

 
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Create Row with the MySQL API

Adds a new row. See the docs here

 
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Delete Row with the MySQL API

Delete an existing row. See the docs here

 
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Execute Query with the MySQL API

Find row(s) via a custom query. See the docs here

 
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Execute Raw Query with the MySQL API

Find row(s) via a custom raw query. See the documentation

 
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Overview of Snappy

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Connect Snappy

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Overview of MySQL

The MySQL application on Pipedream enables direct interaction with your MySQL databases, allowing you to perform CRUD operations—create, read, update, delete—on your data with ease. You can leverage these capabilities to automate data synchronization, report generation, and event-based triggers that kick off workflows in other apps. With Pipedream's serverless platform, you can connect MySQL to hundreds of other services without managing infrastructure, crafting complex code, or handling authentication.

Connect MySQL

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import mysql from '@pipedream/mysql';

export default defineComponent({
  props: {
    mysql,
  },
  async run({steps, $}) {
    // Component source code:
    // https://github.com/PipedreamHQ/pipedream/tree/master/components/mysql

    const queryObj = {
      sql: "SELECT NOW()",
      values: [], // Ignored since query does not contain placeholders
    };
    const { rows } = await this.mysql.executeQuery(queryObj);
    return rows;
  },
});