Integrate the Snappy API with the ServiceNow API

Setup the Snappy API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Snappy and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Snappy with ServiceNow#

Create Table Record with ServiceNow API on New Ticket Assigned To Me from Snappy API

Snappy + ServiceNow

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Create Table Record with ServiceNow API on New Ticket Create from Snappy API

Snappy + ServiceNow

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Create Table Record with ServiceNow API on New Waiting Ticket Created from Snappy API

Snappy + ServiceNow

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Create Table Record with ServiceNow API on New Wall Post Created from Snappy API

Snappy + ServiceNow

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Get Table Record By SysId with ServiceNow API on New Ticket Assigned To Me from Snappy API

Snappy + ServiceNow

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Popular Snappy and ServiceNow Triggers#

New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

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New Ticket Create from the Snappy API

Emit new event on each ticket created.

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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

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New Wall Post Created from the Snappy API

Emit new event on each wall post created.

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Popular Snappy and ServiceNow Actions#

Create Wall Post with the Snappy API

Creates a wall post. See docs here

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Create Table Record with the ServiceNow API

Inserts one record in the specified table.

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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

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Overview of Snappy#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Connect Snappy#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Overview of ServiceNow#

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})