Integrate the Snappy API with the Zendesk API

Setup the Snappy API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Snappy and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Snappy with Zendesk#

Create Ticket with Zendesk API on New Ticket Assigned To Me from Snappy API

Snappy + Zendesk

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Create Ticket with Zendesk API on New Ticket Create from Snappy API

Snappy + Zendesk

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Create Ticket with Zendesk API on New Waiting Ticket Created from Snappy API

Snappy + Zendesk

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Create Ticket with Zendesk API on New Wall Post Created from Snappy API

Snappy + Zendesk

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Create Wall Post with Snappy API on New Ticket (Instant) from Zendesk API

Zendesk + Snappy

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Popular Snappy and Zendesk Triggers#

New Ticket Assigned To Me from the Snappy API

Emit new event when a new ticket is assigned to me.

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New Ticket Create from the Snappy API

Emit new event on each ticket created.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Waiting Ticket Created from the Snappy API

Emit new event when a waiting ticket is created.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Popular Snappy and Zendesk Actions#

Create Wall Post with the Snappy API

Creates a wall post. See docs here

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Snappy#

Snappy API enables interaction with Snappy, a customer support tool designed to streamline communication and enhance support team efficiency. By leveraging the Snappy API on Pipedream, you can automate ticket management, organize customer inquiries, and orchestrate seamless communication between support staff and customers. With Pipedream's ability to connect to countless services, you can create workflows that react to events in real-time, sync data across platforms, and personalize customer interactions, all in a serverless environment.

Connect Snappy#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    snappy: {
      type: "app",
      app: "snappy",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.besnappy.com/api/v1/accounts`,
      auth: {
        username: `${this.snappy.$auth.api_key}`,
        password: ``,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})