Get Form Submissions with Jotform API on New Closed Conversation from Intercom API

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Trigger workflow on

New Closed Conversation from the Intercom API

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Get Form Submissions with the Jotform API

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Getting Started#

This integration creates a workflow with a Intercom trigger and Jotform action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Closed Conversation trigger
1. Connect your Intercom account
2. Configure Polling Interval
Configure the Get Form Submissions action
1. Connect your Jotform account
2. Optional- Select a Team
3. Select a Form
4. Configure Max Items
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Closed Conversation on Intercom

Description:Emit new event each time a conversation is closed.

Version:0.0.6

Key:intercom-conversation-closed

View on GitHub

Intercom Overview#

The Intercom API offers rich capabilities for enhancing customer communication and support workflows. By leveraging this API on Pipedream, you can automate tasks, sync customer data across platforms, and create personalized interactions. Whether you are managing user segments, sending targeted messages, or updating customer profiles, the Intercom API's robust set of endpoints allows for intricate and useful automations within your business processes.

Trigger Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "intercom-conversation-closed",
  name: "New Closed Conversation",
  description: "Emit new event each time a conversation is closed.",
  version: "0.0.6",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta({
      id: conversationId, last_close_at: lastClosedAt, source,
    }) {
      return {
        id: `${conversationId}${lastClosedAt}`,
        summary: source.body,
        ts: lastClosedAt,
      };
    },
  },
  async run() {
    let lastConversationClosedAt = this._getLastUpdate();
    const data = {
      query: {
        field: "statistics.last_close_at",
        operator: ">",
        value: lastConversationClosedAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.created_at > lastConversationClosedAt) {
        lastConversationClosedAt = conversation.statistics.last_close_at;
      }
      const meta = this.generateMeta(conversation);
      this.$emit(conversation, meta);
    }

    this._setLastUpdate(lastConversationClosedAt);
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Intercom	`intercom`	`app`	This component uses the Intercom app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling Interval	`timer`	`$.interface.timer`	Pipedream will poll the API on this schedule

Trigger Authentication#

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom#

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Action#

Get Form Submissions on Jotform

Description:Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)

Version:0.1.3

Key:jotform-get-form-submissions

View on GitHub

Jotform Overview#

Jotform’s API is a powerhouse for automating form and survey data management. With Pipedream, harness this API to trigger workflows from new form submissions, manipulate and analyze your form data, and sync it across various platforms. Think streamlined data entry to CRMs, instant notifications for new leads or feedback, and timely data backups to cloud storage.

Action Code#

import common from "../common.mjs";

export default {
  ...common,
  key: "jotform-get-form-submissions",
  name: "Get Form Submissions",
  description: "Gets a list of form responses [See the docs here](https://api.jotform.com/docs/#form-id-submissions)",
  version: "0.1.3",
  type: "action",
  props: {
    ...common.props,
    teamId: {
      propDefinition: [
        common.props.jotform,
        "teamId",
      ],
    },
    formId: {
      propDefinition: [
        common.props.jotform,
        "formId",
        (c) => ({
          teamId: c.teamId,
        }),
      ],
    },
    max: {
      propDefinition: [
        common.props.jotform,
        "max",
      ],
    },
  },
  async run({ $ }) {
    const params = {
      $,
      max: this.max,
      formId: this.formId,
      teamId: this.teamId,
    };
    const submissions = await this.paginate(this.jotform.getFormSubmissions.bind(this), params);
    const results = [];
    for await (const submission of submissions) {
      results.push(submission);
    }
    $.export("$summary", `Successfully retrieved ${results.length} form submission${results.length === 1
      ? "s"
      : ""}`);
    return results;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Jotform	`jotform`	`app`	This component uses the Jotform app.
Team	`teamId`	`string`	Select a value from the drop down menu.
Form	`formId`	`string`	Select a value from the drop down menu.
Max Items	`max`	`integer`	Maximum number of items to return

Action Authentication#

Jotform uses API keys for authentication. When you connect your Jotform account, Pipedream securely stores the keys so you can easily authenticate to Jotform APIs in both code and no-code steps.

About Jotform#

Jotform enables you to create online forms, collect responses directly in your email, and create fillable PDF forms.

More Ways to Connect Jotform + Intercom#

Other Popular Integrations#

Create Note with Intercom API on New Submission (Instant) from Jotform API

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Get Form Submissions with Jotform API on New Closed Conversation from Intercom API

Pipedream makes it easy to connect APIs for Jotform, Intercom and 2,200+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

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