View as Markdown
Intercom icon

Intercom ACTION

Send Incoming Message

Creates a new inbound conversation in Intercom on behalf of a contact (POST /conversations). The action first fetches the contact's role via GET /contacts/{id} to set the correct message sender type — this counts as an additional API call. Use Search Contacts to find valid contact IDs before calling this action. Example: set User to 63a07ddf05a32042dffac965 and Body to Hi, I need help with my order to open a new conversation from that contact. Returns the new conversation object including id. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Intercom account once, then configure and run Send Incoming Message from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "intercom-send-incoming-message",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    intercom: { authProvisionId: "apn_xxxxxxx" },
    userId: "User",
    body: "Body",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Send Incoming Message inputs
Property Type Description
userId User string
The user initiating the conversation
Required
body Body string
The content of the message
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
intercom-send-incoming-message
Version
0.0.9
App
Intercom
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes