← Intercom

Send Incoming Message with Intercom API

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Trigger workflow on
HTTP requests, schedules and app events
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Send Incoming Message with the Intercom API
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Getting Started

Create a workflow to Send Incoming Message with the Intercom API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the Send Incoming Message action
    1. Connect your Intercom account
    2. Select a User
    3. Configure Body
  2. Select a trigger to run your workflow on HTTP requests, schedules or app events
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger


This is a pre-built, open source component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Send Incoming Message on Intercom
Description:Send a message from a user into your Intercom app. [See the docs here](https://developers.intercom.com/intercom-api-reference/reference/create-a-conversation)


import intercom from "../../intercom.app.mjs";

export default {
  key: "intercom-send-incoming-message",
  name: "Send Incoming Message",
  description: "Send a message from a user into your Intercom app. [See the docs here](https://developers.intercom.com/intercom-api-reference/reference/create-a-conversation)",
  version: "0.0.2",
  type: "action",
  props: {
    userId: {
      propDefinition: [
      type: "string",
      label: "User",
      description: "The user initiating the conversation",
    body: {
      propDefinition: [
      description: "The content of the message",
  async run({ $ }) {
    const {
    } = this;
    const { role } = await this.intercom.getContact(userId, $);
    const data = {
      from: {
        type: role,
        id: userId,
    const res = await this.intercom.createConversation(data, $);
    $.export("$summary", `Message sent successfully with ID ${res.id}`);
    return res;


This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
IntercomintercomappThis component uses the Intercom app.
UseruserIdstringSelect a value from the drop down menu.

The content of the message


Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom

Customer messaging platform