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← Intercom

New Closed Conversation from Intercom API

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New Closed Conversation from the Intercom API
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Getting Started

Trigger a workflow on New Closed Conversation with Intercom API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Closed Conversation trigger
    1. Connect your Intercom account
    2. Configure Polling Interval
  2. Add steps to connect to 700+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Details

This is a pre-built, open source component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Closed Conversation on Intercom
Description:Emit new event each time a conversation is closed.
Version:0.0.2
Key:intercom-conversation-closed

Code

import common from "../common.mjs";

export default {
  ...common,
  key: "intercom-conversation-closed",
  name: "New Closed Conversation",
  description: "Emit new event each time a conversation is closed.",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta({
      id: conversationId, last_close_at: lastClosedAt, source,
    }) {
      return {
        id: `${conversationId}${lastClosedAt}`,
        summary: source.body,
        ts: lastClosedAt,
      };
    },
  },
  async run() {
    let lastConversationClosedAt = this._getLastUpdate();
    const data = {
      query: {
        field: "statistics.last_close_at",
        operator: ">",
        value: lastConversationClosedAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.created_at > lastConversationClosedAt) {
        lastConversationClosedAt = conversation.statistics.last_close_at;
      }
      const meta = this.generateMeta(conversation);
      this.$emit(conversation, meta);
    }

    this._setLastUpdate(lastConversationClosedAt);
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
IntercomintercomappThis component uses the Intercom app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between component invocations.
Polling Intervaltimer$.interface.timer

Pipedream will poll the API on this schedule

Authentication

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom

Customer messaging platform

About Pipedream

Stop writing boilerplate code, struggling with authentication and managing infrastructure. Start connecting APIs with code-level control when you need it — and no code when you don't.

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