New Reply From Admin from Intercom API

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New Reply From Admin from the Intercom API

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Getting Started#

Trigger a workflow on New Reply From Admin with Intercom API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the New Reply From Admin trigger
1. Connect your Intercom account
2. Configure Polling Interval
Add steps to connect to 2,400+ APIs using code and no-code building blocks
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Reply From Admin on Intercom

Description:Emit new event each time an admin replies to a conversation.

Version:0.0.6

Key:intercom-new-admin-reply

View on GitHub

Code#

import common from "../common/common.mjs";

export default {
  ...common,
  key: "intercom-new-admin-reply",
  name: "New Reply From Admin",
  description: "Emit new event each time an admin replies to a conversation.",
  version: "0.0.6",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta(conversation, conversationData, conversationBody, totalCount) {
      return {
        id: conversationData.conversation_parts.conversation_parts[totalCount - 1].id,
        summary: conversationBody,
        ts: conversation.statistics.last_admin_reply_at,
      };
    },
  },
  async run() {
    let lastAdminReplyAt = this._getLastUpdate();
    const data = {
      query: {
        field: "statistics.last_admin_reply_at",
        operator: ">",
        value: lastAdminReplyAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.statistics.last_admin_reply_at > lastAdminReplyAt)
        lastAdminReplyAt = conversation.statistics.last_admin_reply_at;
      const conversationData = (
        await this.intercom.getConversation(conversation.id)
      );
      const totalCount = conversationData.conversation_parts.total_count;
      const conversationBody =
        conversationData?.conversation_parts?.conversation_parts[totalCount - 1]?.body;
      if (totalCount > 0 && conversationBody) {
        // emit id & summary from last part/reply added
        const meta =
          this.generateMeta(conversation, conversationData, conversationBody, totalCount);
        this.$emit(conversationData, meta);
      }
    }

    this._setLastUpdate(lastAdminReplyAt);
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Intercom	`intercom`	`app`	This component uses the Intercom app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Polling Interval	`timer`	`$.interface.timer`	Pipedream will poll the API on this schedule

Authentication#

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account: