Zendesk API Integrations
Build and run workflows using the Zendesk API. Use 1000s of source-available triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
Using the Zendesk API, you can build custom apps and integrations to automate processes and help your teams build better customer relationships.
The API provides a range of methods to interact with your customer help desk, customer data, and customer communication tools. This enables you to create custom customer experiences that are tailored to your business needs.
Some examples of what you can build using the Zendesk API include:
- Create a custom customer feedback widget
- Automate customer service processes
- Identify customer trends and insights
- Help manage customer data in real-time
- Create a custom customer profile and segmentation tool
- Trigger automated messages based on customer events
- Integrate customer service processes with your company’s backend system
- Create a custom customer self-service portal
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Choose an API to Connect with Zendesk API#
1-12of1000+apps by most popular
Popular Zendesk Integrations#
Popular Zendesk Triggers#
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Authentication#
Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.
Pipedream requests the following authorization scopes when you connect your account:
triggers:writewebhooks:writereadtickets:writetickets:readusers:write- authorization
GEThttps://{{custom_fields.subdomain}}.zendesk.com/oauth/authorizations/new?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}} - accessToken
POSThttps://{{custom_fields.subdomain}}.zendesk.com/oauth/tokenscontent-type:application/x-www-form-urlencodedaccept:application/jsonclient_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&redirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}}