Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Go to siteZendesk API Integrations
Build and run workflows using the Zendesk API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Choose an API to Connect with Zendesk API#
1-24of2,000+apps by most popular
Example Use Cases#
Ticket Management Automation Automatically create Zendesk tickets from emails, chat messages, or form submissions captured in other apps like Gmail or Slack. Use Pipedream to parse the incoming information and create a ticket in Zendesk with the appropriate tags, priorities, and assignments.
Customer Feedback Loop After a ticket is resolved, trigger a workflow to send a follow-up survey using a platform like Typeform. Record responses back in Zendesk to ensure customer feedback influences service quality. An automated workflow could tag the ticket with the feedback score or add notes for support agents.
Real-Time Notifications for Critical Issues Set up a Pipedream workflow that monitors Zendesk for tickets with 'Urgent' priority or specific keywords and sends instant notifications to a dedicated Slack channel or via SMS through Twilio. This ensures that critical issues are promptly addressed by support teams.
Popular Zendesk Integrations#
Popular Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Authentication#
Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.
Pipedream requests the following authorization scopes when you connect your account:
triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write- authorization
GEThttps://{{custom_fields.subdomain}}.zendesk.com/oauth/authorizations/new?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}} - accessToken
POSThttps://{{custom_fields.subdomain}}.zendesk.com/oauth/tokenscontent-type:application/x-www-form-urlencodedaccept:application/jsonclient_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&redirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}}