Zendesk icon

CONNECT APP

Build with Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Help Desk & Support

  • OAuth

MCP

Give your agent Zendesk tools

Every Zendesk action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Zendesk account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "zendesk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Add Ticket Tags:
const result = await mcp.callTool({
  name: "zendesk-add-ticket-tags",
  arguments: {
    ticketId: "Ticket ID",
    ticketTags: ["Tags"],
  },
})

API PROXY

Call the Zendesk API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Zendesk API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.example.com/v1/me",
})

// Any allowed Zendesk endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run Zendesk actions from your backend

Connect a user's Zendesk account once, then run Add Ticket Tags on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zendesk-add-ticket-tags",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zendesk: { authProvisionId: "apn_xxxxxxx" },
    ticketId: "Ticket ID",
    ticketTags: ["Tags"],
  },
})

TOOLS

Zendesk actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

MULTI-APP

Use Zendesk with other popular apps

Most products don't stop at one integration. Pair Zendesk with the other apps your users rely on, and ship use cases that span both.

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REFERENCE

App details

Reference metadata for the Zendesk connector in the Pipedream registry.

App slug
zendesk
Authentication
OAuth
Categories
Help Desk & Support
Actions
33
Triggers
10
API proxy
Available

OAuth scopes

These are the scopes Pipedream's managed Zendesk OAuth client requests when one of your users connects an account. Supply your own OAuth client to request a different set.

  • triggers:write
  • webhooks:write
  • read
  • tickets:write
  • tickets:read
  • users:write
  • organizations:read
  • organizations:write