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New Conversations from Intercom API

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New Conversations from the Intercom API
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Getting Started

Trigger a workflow on New Conversations with Intercom API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Conversations trigger
    1. Connect your Intercom account
    2. Configure Polling Interval
  2. Add steps to connect to 1000+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger

Integrations

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Intercom + SWAPI - Star Wars
 
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Create Multiple Records with Airtable API on New Conversations from Intercom API
Intercom + Airtable
 
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Custom Request with HTTP / Webhook API on New Conversations from Intercom API
Intercom + HTTP / Webhook
 
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Details

This is a pre-built, open source component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Conversations on Intercom
Description:Emit new event each time a new conversation is added.
Version:0.0.3
Key:intercom-new-conversation

Code

import common from "../common.mjs";

export default {
  ...common,
  key: "intercom-new-conversation",
  name: "New Conversations",
  description: "Emit new event each time a new conversation is added.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  methods: {
    ...common.methods,
    generateMeta({
      id, source, created_at: createdAt,
    }) {
      return {
        id,
        summary: source.body,
        ts: createdAt,
      };
    },
  },
  async run() {
    let lastConversationCreatedAt = this._getLastUpdate();
    const data = {
      query: {
        field: "created_at",
        operator: ">",
        value: lastConversationCreatedAt,
      },
    };

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.created_at > lastConversationCreatedAt)
        lastConversationCreatedAt = conversation.created_at;
      const meta = this.generateMeta(conversation);
      this.$emit(conversation, meta);
    }

    this._setLastUpdate(lastConversationCreatedAt);
  },
};

Configuration

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
LabelPropTypeDescription
IntercomintercomappThis component uses the Intercom app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between component invocations.
Polling Intervaltimer$.interface.timer

Pipedream will poll the API on this schedule

Authentication

Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom

Customer messaging platform

More Ways to Use Intercom

Triggers

New Companies from the Intercom API

Emit new event each time a new company is added.

 
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New Reply From Admin from the Intercom API

Emit new event each time an admin replies to a conversation.

 
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New Reply From User from the Intercom API

Emit new event each time a user replies to a conversation.

 
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New Unsubscriptions from the Intercom API

Emit new event each time a user unsubscribes from receiving emails.

 
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New Users from the Intercom API

Emit new event each time a new user is added.

 
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Actions

Create Note with the Intercom API

Creates a note for a specific user. See the docs here

 
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Send Incoming Message with the Intercom API

Send a message from a user into your Intercom app. See the docs here

 
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