CONNECT APP

Build with Intercom

Intercom is the only solution that combines an AI chatbot, help desk, and proactive support—so you can keep costs low, support teams happy, and customers satisfied.

Communication

OAuth

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MCP

Give your agent Intercom tools

Every Intercom action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Intercom account for each tool call — you store no tokens.

Pipedream Connect

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "intercom",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Add Tag To Contact:
const result = await mcp.callTool({
  name: "intercom-add-tag-to-contact",
  arguments: {
    contactId: "Contact ID",
    tagId: "Tag ID",
  },
})

# access_token: mint a short-lived token with the Connect SDK — see the MCP guide
headers = {
    "Authorization": f"Bearer {access_token}",
    "x-pd-project-id": "{project_id}",
    "x-pd-environment": "production",
    "x-pd-external-user-id": "{external_user_id}",  # any stable ID for this user in your system
    "x-pd-app-slug": "intercom",
}

async with streamablehttp_client("https://remote.mcp.pipedream.net/v3", headers=headers) as (read, write, _):
    async with ClientSession(read, write) as session:
        await session.initialize()
        tools = await session.list_tools()

        # e.g. run Add Tag To Contact:
        result = await session.call_tool("intercom-add-tag-to-contact", {
            "contactId": "Contact ID",
            "tagId": "Tag ID",
        })

MCP guide →

API PROXY

Call the Intercom API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Intercom API with the connected user's credentials attached. You store no tokens and write no refresh logic.

Pipedream Connect

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.intercom.io/me",
})

// Any allowed Intercom endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

# The path segment is the target URL, URL-safe base64 encoded:
# https://api.intercom.io/me

curl "https://api.pipedream.com/v1/connect/{project_id}/proxy/aHR0cHM6Ly9hcGkuaW50ZXJjb20uaW8vbWU?external_user_id={external_user_id}&account_id=apn_xxxxxxx" \
  -H "Authorization: Bearer {access_token}" \
  -H "x-pd-environment: production"

API proxy guide →

SDK

Run Intercom actions from your backend

Connect a user's Intercom account once, then run Add Tag To Contact on their behalf from your own code — TypeScript, Python, or plain HTTP.

Pipedream Connect

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "intercom-add-tag-to-contact",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    intercom: { authProvisionId: "apn_xxxxxxx" },
    contactId: "Contact ID",
    tagId: "Tag ID",
  },
})

from pipedream import Pipedream

pd = Pipedream(
    client_id="{oauth_client_id}",
    client_secret="{oauth_client_secret}",
    project_id="{project_id}",
    project_environment="production",
)

result = pd.actions.run(
    id="intercom-add-tag-to-contact",
    external_user_id="{external_user_id}",  # any stable ID for this user in your system
    configured_props={
        "intercom": {"authProvisionId": "apn_xxxxxxx"},
        "contactId": "Contact ID",
        "tagId": "Tag ID",
    },
)

curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "intercom-add-tag-to-contact",
    "configured_props": {
      "intercom": { "authProvisionId": "apn_xxxxxxx" },
      "contactId": "Contact ID",
      "tagId": "Tag ID"
    }
  }'