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New Reply From User from Intercom API

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New Reply From User from the Intercom API
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Getting Started

Trigger a workflow on New Reply From User with Intercom API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

  1. Configure the New Reply From User trigger
    1. Connect your Intercom account
    2. Configure Polling Interval
  2. Add steps to connect to 800+ APIs using code and no-code building blocks
  3. Deploy the workflow
  4. Send a test event to validate your setup
  5. Turn on the trigger


This is a pre-built, open source component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

New Reply From User on Intercom
Description:Emit new event each time a user replies to a conversation.


import common from "../common.mjs";

export default {
  key: "intercom-new-user-reply",
  name: "New Reply From User",
  description: "Emit new event each time a user replies to a conversation.",
  version: "0.0.2",
  type: "source",
  dedupe: "unique",
  methods: {
    generateMeta(conversation, conversationData, conversationBody, totalCount) {
      return {
        id: conversationData.conversation_parts.conversation_parts[totalCount - 1].id,
        summary: conversationBody,
        ts: conversation.statistics.last_admin_reply_at,
  async run() {
    let lastContactReplyAt = this._getLastUpdate();
    const data = {
      query: {
        field: "statistics.last_contact_reply_at",
        operator: ">",
        value: lastContactReplyAt,

    const results = await this.intercom.searchConversations(data);
    for (const conversation of results) {
      if (conversation.statistics.last_contact_reply_at > lastContactReplyAt)
        lastContactReplyAt = conversation.statistics.last_contact_reply_at;
      const conversationData = (
        await this.intercom.getConversation(conversation.id)
      const totalCount = conversationData.conversation_parts.total_count;
      const conversationBody =
        conversationData?.conversation_parts?.conversation_parts[totalCount - 1]?.body;
      if (totalCount > 0 && conversationBody) {
        // emit id & summary from last part/reply added
        const meta =
          this.generateMeta(conversation, conversationData, conversationBody, totalCount);
        this.$emit(conversationData, meta);



This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.
IntercomintercomappThis component uses the Intercom app.
N/Adb$.service.dbThis component uses $.service.db to maintain state between component invocations.
Polling Intervaltimer$.interface.timer

Pipedream will poll the API on this schedule


Intercom uses OAuth authentication. When you connect your Intercom account, Pipedream will open a popup window where you can sign into Intercom and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Intercom API.

Pipedream requests the following authorization scopes when you connect your account:

About Intercom

Customer messaging platform