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Zoho Desk

Omnichannel customer service software to delight and retain customers.

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Zoho Desk

Zoho Desk API Integrations

Build and run workflows using the Zoho Desk API. Use 1000s of source-available triggers and actions across 1000+ apps. Or write custom code to integrate any app or API in seconds.

Overview

Zoho Desk's API enables you to build automated workflows and increase the efficiency of your customer service operations. With the API you can build integrations, create custom solutions for customer service, or quickly create a tool for custom reporting. Here are some examples of what you can build using the Zoho Desk API:

  • Create custom ticket management flows.
  • Create custom customer account management systems.
  • Integrate with popular third-party messaging and collaboration tools.
  • Automate customer onboarding processes.
  • Generate custom reports and analytics.
  • Automate internal processes and escalate tasks.
  • Customize the customer service dashboard.
  • Create custom customer analytics dashboard to measure customer satisfaction.
  • Integrate Zoho Desk with other business systems.
  • Create custom workflow management systems.
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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_desk: {
      type: "app",
      app: "zoho_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Choose an API to Connect with Zoho Desk API

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of
1000+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
Schedule
Schedule
Trigger workflows on an interval or cron schedule.
Data Stores
Data Stores
Use Pipedream Data Stores to manage state throughout your workflows.
Telegram Bot
Telegram Bot
Telegram is a cloud-based instant messaging and voice over IP service
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular apps like ChatGPT and DALL·E 2.
Google Sheets
Google Sheets
With Google Sheets, you can create, edit, and collaborate wherever you are
Discord
Discord
Use this app to create a Discord source that emits messages from your guild to a Pipedream workflow.
GitHub
GitHub
Where the world builds software. Millions of developers and companies build, ship, and maintain their software on GitHub—the largest and most advanced development platform in the world.
Formatting
Formatting
Pre-built actions to make formatting and manipulating data within your workflows easier.
Discord Bot
Discord Bot
Use this app to interact with the Discord API using a bot in your account
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Popular Zoho Desk Integrations

Add Ticket Attachment with Zoho Desk API on New Requests (Payload Only) from HTTP / Webhook API
HTTP / Webhook + Zoho Desk
 
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Send Message (Advanced) with Discord Webhook API on New Ticket Attachment from Zoho Desk API
Zoho Desk + Discord Webhook
 
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Add Ticket Attachment with Zoho Desk API on New Message in Channel from Discord Bot API
Discord Bot + Zoho Desk
 
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Add Ticket Attachment with Zoho Desk API on New Submission from Typeform API
Typeform + Zoho Desk
 
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Add Ticket Attachment with Zoho Desk API on Custom Events from Zoom API
Zoom + Zoho Desk
 
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Popular Zoho Desk Triggers

New Account from the Zoho Desk API

Emit new event when a new account is created. See the docs here

 
Try it
New Agent from the Zoho Desk API

Emit new event when a new agent is created. See the docs here

 
Try it
New Contact from the Zoho Desk API

Emit new event when a new contact is created. See the docs here

 
Try it
New Ticket from the Zoho Desk API

Emit new event when a new ticket is created. See the docs here

 
Try it
New Ticket Attachment from the Zoho Desk API

Emit new event when a new ticket attachment is created. See the docs here

 
Try it

Popular Zoho Desk Actions

Add Ticket Attachment with the Zoho Desk API

Attaches a file to a ticket. See the docs here

 
Try it
Add Ticket Comment with the Zoho Desk API

Adds a comment to a ticket. See the docs here

 
Try it
Create Account with the Zoho Desk API

Creates an account in your help desk portal. See the docs here

 
Try it
Create Contact with the Zoho Desk API

Creates a contact in your help desk portal. See the docs here

 
Try it
Create Ticket with the Zoho Desk API

Creates a ticket in your helpdesk. See the docs here

 
Try it

Authentication

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE
OAuth Request Configurations:
  1. authorization
    GEThttps://accounts.{{custom_fields.region}}/oauth/v2/auth?client_id={{oauth.client_id}}&redirect_uri={{oauth.redirect_uri}}&state={{oauth.state}}&response_type=code&scope={{oauth.space_separated_scopes}}&access_type=offline
  2. accessToken
    POSThttps://accounts.{{custom_fields.region}}/oauth/v2/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&redirect_uri={{oauth.redirect_uri}}&grant_type=authorization_code&code={{oauth.code}}
  3. refreshToken
    POSThttps://accounts.{{custom_fields.region}}/oauth/v2/tokencontent-type: application/x-www-form-urlencodedaccept: application/json
    client_id={{oauth.client_id}}&client_secret={{oauth.client_secret}}&grant_type=refresh_token&refresh_token={{oauth.refresh_token}}
Pipedream, Inc. — San Francisco, CA
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