Zoho Desk icon

CONNECT APP

Build with Zoho Desk

Omnichannel customer service software to delight and retain customers.

Business Management

  • OAuth

MCP

Give your agent Zoho Desk tools

Every Zoho Desk action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's Zoho Desk account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "zoho_desk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// e.g. run Add Ticket Attachment:
const result = await mcp.callTool({
  name: "zoho_desk-add-ticket-attachment",
  arguments: {
    orgId: "Organization ID",
    ticketId: "Ticket ID",
  },
})

API PROXY

Call the Zoho Desk API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the Zoho Desk API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.example.com/v1/me",
})

// Any allowed Zoho Desk endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run Zoho Desk actions from your backend

Connect a user's Zoho Desk account once, then run Add Ticket Attachment on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "zoho_desk-add-ticket-attachment",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    zoho_desk: { authProvisionId: "apn_xxxxxxx" },
    orgId: "Organization ID",
    ticketId: "Ticket ID",
  },
})

TOOLS

Zoho Desk actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

REFERENCE

App details

Reference metadata for the Zoho Desk connector in the Pipedream registry.

App slug
zoho_desk
Authentication
OAuth
Categories
Business Management
Actions
30
Triggers
12
API proxy
Available

OAuth scopes

These are the scopes Pipedream's managed Zoho Desk OAuth client requests when one of your users connects an account. Supply your own OAuth client to request a different set.

  • Desk.articles.CREATE
  • Desk.articles.READ
  • Desk.articles.UPDATE
  • Desk.basic.CREATE
  • Desk.basic.READ
  • Desk.contacts.CREATE
  • Desk.contacts.READ
  • Desk.contacts.UPDATE
  • Desk.contacts.WRITE
  • Desk.events.CREATE
  • Desk.events.READ
  • Desk.events.UPDATE
  • Desk.events.WRITE
  • Desk.search.READ
  • Desk.settings.CREATE
  • Desk.settings.READ
  • Desk.settings.UPDATE
  • Desk.settings.WRITE
  • Desk.tasks.CREATE
  • Desk.tasks.READ
  • Desk.tasks.UPDATE
  • Desk.tasks.WRITE
  • Desk.tickets.CREATE
  • Desk.tickets.READ
  • Desk.tickets.UPDATE
  • Desk.tickets.WRITE