Zoho Desk

Omnichannel customer service software to delight and retain customers.

Integrate the Zoho Desk API with the Amazon SES API

Setup the Zoho Desk API trigger to run a workflow which integrates with the Amazon SES API. Pipedream's integration platform allows you to integrate Zoho Desk and Amazon SES remarkably fast. Free for developers.

Create Email Template with Amazon SES API on New Account from Zoho Desk API
Zoho Desk + Amazon SES
 
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Create Email Template with Amazon SES API on New Agent from Zoho Desk API
Zoho Desk + Amazon SES
 
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Create Email Template with Amazon SES API on New Contact from Zoho Desk API
Zoho Desk + Amazon SES
 
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Create Email Template with Amazon SES API on New Ticket Attachment from Zoho Desk API
Zoho Desk + Amazon SES
 
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Create Email Template with Amazon SES API on New Ticket Comment from Zoho Desk API
Zoho Desk + Amazon SES
 
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New Account from the Zoho Desk API

Emit new event when a new account is created. See the docs here

 
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New Agent from the Zoho Desk API

Emit new event when a new agent is created. See the docs here

 
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New Contact from the Zoho Desk API

Emit new event when a new contact is created. See the docs here

 
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New Ticket from the Zoho Desk API

Emit new event when a new ticket is created. See the docs here

 
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New Ticket Attachment from the Zoho Desk API

Emit new event when a new ticket attachment is created. See the docs here

 
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Add Ticket Attachment with the Zoho Desk API

Attaches a file to a ticket. See the docs here

 
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Create Email Template with the Amazon SES API

Create a HTML or a plain text email template. See the docs

 
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Add Ticket Comment with the Zoho Desk API

Adds a comment to a ticket. See the docs here

 
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Get Email Template with the Amazon SES API

Get an email template. See the docs

 
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Create Account with the Zoho Desk API

Creates an account in your help desk portal. See the docs here

 
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Overview of Zoho Desk

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Connect Zoho Desk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_desk: {
      type: "app",
      app: "zoho_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Amazon SES

Amazon Simple Email Service (SES) is a powerful cloud-based email sending service designed to help digital marketers and application developers send marketing, notification, and transactional emails. With the SES API, you can reliably send emails at scale, manage sender reputations, view email sending statistics, and maintain a high deliverability rate. Leveraging Pipedream's capabilities, you can integrate SES seamlessly into serverless workflows, automate email responses based on triggers from other apps, and analyze the effectiveness of your email campaigns by connecting to data analytics platforms.

Connect Amazon SES

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module.exports = defineComponent({
  props: {
    amazon_ses: {
      type: "app",
      app: "amazon_ses",
    }
  },
  async run({steps, $}) {
    const AWS = require("aws-sdk")
    const { accessKeyId, secretAccessKey } = this.amazon_ses.$auth
    
    const ses = new AWS.SES({
      accessKeyId, 
      secretAccessKey,
      region: 'us-east-1',
    })
    
    const sesParams = {
      Destination: {
        ToAddresses: ["<your email here>"],
      }, 
      Message: {
        Body: {
          Html: {
            Charset: "UTF-8", 
            Data: "<h1>This is a test</h1>",
          }, 
            Text: {
            Charset: "UTF-8", 
            Data: "This is a test",
          }
        }, 
        Subject: {
          Charset: "UTF-8", 
          Data: "Test email",
        }
      },
      Source: "<your from address here", 
    };
    
    this.resp = await ses.sendEmail(sesParams).promise()
  },
})