Zoho Desk

Omnichannel customer service software to delight and retain customers.

Integrate the Zoho Desk API with the Slack API

Setup the Zoho Desk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Zoho Desk and Slack remarkably fast. Free for developers.

Add Ticket Attachment with Zoho Desk API on New Message In Channels (Instant) from Slack API
Slack + Zoho Desk
 
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Add Ticket Comment with Zoho Desk API on New Message In Channels (Instant) from Slack API
Slack + Zoho Desk
 
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Create Account with Zoho Desk API on New Message In Channels (Instant) from Slack API
Slack + Zoho Desk
 
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Create Contact with Zoho Desk API on New Message In Channels (Instant) from Slack API
Slack + Zoho Desk
 
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Create Ticket with Zoho Desk API on New Message In Channels (Instant) from Slack API
Slack + Zoho Desk
 
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New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

 
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New Account from the Zoho Desk API

Emit new event when a new account is created. See the docs here

 
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New Agent from the Zoho Desk API

Emit new event when a new agent is created. See the docs here

 
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New Contact from the Zoho Desk API

Emit new event when a new contact is created. See the docs here

 
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New Ticket from the Zoho Desk API

Emit new event when a new ticket is created. See the docs here

 
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Add Ticket Attachment with the Zoho Desk API

Attaches a file to a ticket. See the docs here

 
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Add Ticket Comment with the Zoho Desk API

Adds a comment to a ticket. See the docs here

 
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Send Message to a Public Channel with the Slack API

Send a message to a public channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

 
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Create Account with the Zoho Desk API

Creates an account in your help desk portal. See the docs here

 
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Send Message to a Private Channel with the Slack API

Send a message to a private channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

 
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Overview of Zoho Desk

Zoho Desk's API enables you to build automated workflows and increase the
efficiency of your customer service operations. With the API you can build
integrations, create custom solutions for customer service, or quickly create a
tool for custom reporting. Here are some examples of what you can build using
the Zoho Desk API:

  • Create custom ticket management flows.
  • Create custom customer account management systems.
  • Integrate with popular third-party messaging and collaboration tools.
  • Automate customer onboarding processes.
  • Generate custom reports and analytics.
  • Automate internal processes and escalate tasks.
  • Customize the customer service dashboard.
  • Create custom customer analytics dashboard to measure customer satisfaction.
  • Integrate Zoho Desk with other business systems.
  • Create custom workflow management systems.

Connect Zoho Desk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_desk: {
      type: "app",
      app: "zoho_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Slack

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. When you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions, or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

  • Automate posting updates to your team channels
  • Create a bot to answer common questions
  • Integrate with your existing tools and services
  • And much more!

Connect Slack

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})
Save Zoom Cloud Recordings to Google Drive and Share on Slack
Save Zoom Cloud Recordings to Google Drive and Share on Slack
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Run a Pipedream workflow on PagerDuty on-call rotations
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