Integrate the Zoho Desk API with the Slack API

Setup the Zoho Desk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Zoho Desk and Slack remarkably fast. Free for developers.

Popular Ways to Connect Zoho Desk with Slack#

Create Ticket with Zoho Desk API on New Message In Channels (Instant) from Slack API

Slack + Zoho Desk

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Add Ticket Attachment with Zoho Desk API on New Message In Channels (Instant) from Slack API

Slack + Zoho Desk

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Add Ticket Comment with Zoho Desk API on New Message In Channels (Instant) from Slack API

Slack + Zoho Desk

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Create Account with Zoho Desk API on New Message In Channels (Instant) from Slack API

Slack + Zoho Desk

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Create Contact with Zoho Desk API on New Message In Channels (Instant) from Slack API

Slack + Zoho Desk

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Popular Zoho Desk and Slack Triggers#

New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

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New Account from the Zoho Desk API

Emit new event when a new account is created. See the docs here

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New Agent from the Zoho Desk API

Emit new event when a new agent is created. See the docs here

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New Contact from the Zoho Desk API

Emit new event when a new contact is created. See the docs here

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New Ticket from the Zoho Desk API

Emit new event when a new ticket is created. See the docs here

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Popular Zoho Desk and Slack Actions#

Add Ticket Attachment with the Zoho Desk API

Attaches a file to a ticket. See the docs here

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Add Ticket Comment with the Zoho Desk API

Adds a comment to a ticket. See the docs here

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Send Message to a Public Channel with the Slack API

Send a message to a public channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

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Create Account with the Zoho Desk API

Creates an account in your help desk portal. See the docs here

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Send Message to a Private Channel with the Slack API

Send a message to a private channel and customize the name and avatar of the bot that posts the message. See postMessage or scheduleMessage docs here

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Overview of Zoho Desk#

Zoho Desk API empowers you to streamline and automate customer service processes. With Pipedream, you can tap into Zoho Desk's capabilities to manage tickets, fetch customer info, and coordinate your support team's efforts. Imagine syncing support tickets to your internal systems, triggering alerts for high-priority issues, or even analyzing support trends over time. Pipedream's serverless platform lets you connect Zoho Desk to hundreds of other apps with minimal hassle, transforming how you attend to customer needs.

Connect Zoho Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_desk: {
      type: "app",
      app: "zoho_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://desk.${this.zoho_desk.$auth.region}/api/v1/myProfile`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Slack#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. When you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions, or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.