Add Ticket Comment with Zoho Desk API

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Add Ticket Comment with the Zoho Desk API

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Getting Started#

Create a workflow to Add Ticket Comment with the Zoho Desk API. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Configure the Add Ticket Comment action
1. Connect your Zoho Desk account
2. Select a Organization ID
3. Select a Ticket ID
4. Optional- Configure Content
5. Optional- Configure Is Public
6. Optional- Select a Content Type
Select a trigger to run your workflow on HTTP requests, schedules or app events
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Integrations#

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Details#

This is a pre-built, source-available component from Pipedream's GitHub repo. The component is developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Add Ticket Comment on Zoho Desk

Description:Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)

Version:0.0.2

Key:zoho_desk-add-ticket-comment

View on GitHub

Code#

import zohoDesk from "../../zoho_desk.app.mjs";

export default {
  key: "zoho_desk-add-ticket-comment",
  name: "Add Ticket Comment",
  description: "Adds a comment to a ticket. [See the docs here](https://desk.zoho.com/DeskAPIDocument#TicketsComments#TicketsComments_Createticketcomment)",
  type: "action",
  version: "0.0.2",
  props: {
    zohoDesk,
    orgId: {
      propDefinition: [
        zohoDesk,
        "orgId",
      ],
    },
    ticketId: {
      propDefinition: [
        zohoDesk,
        "ticketId",
        ({ orgId }) => ({
          orgId,
        }),
      ],
    },
    content: {
      type: "string",
      label: "Content",
      description: "Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`",
      optional: true,
    },
    isPublic: {
      type: "boolean",
      label: "Is Public",
      description: "Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.",
      optional: true,
    },
    contentType: {
      type: "string",
      label: "Content Type",
      description: "Used to denote the content-type which maybe `html` or `plainText`. The default type is `html`.",
      options: [
        "html",
        "plainText",
      ],
      optional: true,
    },
  },
  async run({ $ }) {
    const {
      orgId,
      ticketId,
      content,
      isPublic,
      contentType,
    } = this;

    const response = await this.zohoDesk.createTicketComment({
      ticketId,
      headers: {
        orgId,
      },
      data: {
        content,
        isPublic,
        contentType,
      },
    });

    $.export("$summary", `Successfully created a new ticket comment with ID ${response.id}`);

    return response;
  },
};

Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Zoho Desk	`zohoDesk`	`app`	This component uses the Zoho Desk app.
Organization ID	`orgId`	`string`	Select a value from the drop down menu.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Content	`content`	`string`	Content of the comment. To retrieve or set user mentions, use this code format: `zsu[@user:{zuid}zsu.`
Is Public	`isPublic`	`boolean`	Key that returns if a comment is public or not. The value of this key can be set only at the time of making a comment.
Content Type	`contentType`	`string`	Select a value from the drop down menu:`htmlplainText`

Authentication#

Zoho Desk uses OAuth authentication. When you connect your Zoho Desk account, Pipedream will open a popup window where you can sign into Zoho Desk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zoho Desk API.

Pipedream requests the following authorization scopes when you connect your account:

Desk.articles.CREATEDesk.articles.READDesk.articles.UPDATEDesk.basic.CREATEDesk.basic.READDesk.contacts.CREATEDesk.contacts.READDesk.contacts.UPDATEDesk.contacts.WRITEDesk.events.CREATEDesk.events.READDesk.events.UPDATEDesk.events.WRITEDesk.search.READDesk.settings.CREATEDesk.settings.READDesk.settings.UPDATEDesk.settings.WRITEDesk.tasks.CREATEDesk.tasks.READDesk.tasks.UPDATEDesk.tasks.WRITEDesk.tickets.CREATEDesk.tickets.READDesk.tickets.UPDATEDesk.tickets.WRITE